Good afternoon,
First, let me say I am a Hayward guy through and through! My pump, heater, filter system, cleaner, salt cell, and filters are all Hayward. My pump just stopped working the other day. It has a "pump stalled" error on the screen. I purchased the entire system when I had the pool installed in Oct. 2013. In Oct. 2016, I had to have the pump motor driver replaced. Now I understand that it has already been replaced once, but technically now the driver is barely 2 years old. I tried contacting customer service, and the man I spoke with, after waiting on hold for over 20 minutes, was about the rudest man I have ever spoken with, and after being a police officer for 27 years plus a US Marine for 8 years, trust me I have dealt with rude people! He was not willing to listen to my issue at all and kept trying to rush me. He even kept saying "I know, I know", which was extremely frustrating. Needless to say, after reading all the negative social media complaints of the pump, I felt compelled to try this method.
Seeing as I am a loyal customer of Hayward products, I would like to see if there is any way you could help me with my issue
Thank you,
A loyal Hayward customer,
Al Cain