I went through place of purchase for new cell, but it was sent directly from Hayward's warehouse. As stated in my earlier threads, place of purchase tells me their Hayward rep said to go through Hayward for any warranty issues and they will need to send out an authorized service center. My issue with that, as stated previously, is that center is an HVAC/Electric shop and the owner (who does the Hayward stuff) is not a pool guy and has to call Hayward and they tell him what to do. Last year they had him test with their digital salt meter and said if that digital salt meter does not read in spec, then the system needs more salt. Even if all my other test methods say salt is at or above recommended levels. At which point I said ok and have not contacted since because I don't want to waste his time.