getting support from hayward?

[quietdesperation]

Wow, I've waited on hold with hayward customer service for hours and no one picks up. I've also used their callback feature, no one ever calls back. I also sent an email and no one replied.

Has anyone figured out how to get support? I am so frustrated, at this point I can't recommend their products going forward and will personally avoid purchasing any of their products.

best,

 

[ajw22]

Hayward and Jandy want retail customers to go to their authorized dealers for support.

In 2017 Hayward was acquired by some Private Equity firms. Hayward used to be a family run business. Things have changed.

https://www.poolspanews.com/business/hayward-acquired-by-private-equity_o

 

[quietdesperation]

I have an old Poolvergnuegen model, it's been fabulous but now needs a minor repair. Looks to me like hayward purchased the company and then killed it off. I doubt I'll find support for it at a dealer:

The PoolCleaner™ by Poolvergnuegen | Hayward Residential and Commercial Pool Products

 

[joboo7777]

I have Hayward products and the best thing you can do is develop a relationship with your local Hayward Rep. I was able to do this through my PB when I had questions about my Sense & Dispense product. Now, when I have issues I shoot an email to the rep and he either helps to resolve or assists me in getting to their internal engineering g and support team.

I try not to abuse the relationship. I don’t call or email him very often. But when I do, he emails or calls back within a few hours. I’ve never had a rep from any company provide this type of service.