i noticed this issue last August. it appears a layer of “something” is peeling off.
i contacted Sun Pools, the manufacturer, last september, only to get the run around.
i’m going to call them again this week and see what they’re going to do.
anybody have any ideas?
Looks like the gelcoat is chipping off. If this is happening at multiple locations, then it's a problem. Is this a new pool? Still under warranty? I would't let them give you the run-around. If they do, keep asking for the next level of supervision up, until you get to the president, if necessary.
I don't think you can get a proper repair done without draining. Is this one flake the only area in the pool that has chipped? I'd be concerned, based on the location, that it's a stress area that might continue to crack.
Edit: How big is that area in your second picture? Is it the size of the flake in your hand or is it bigger? Hard to see but it looks like it's delaminating more at the bottom(?)
They ask questions about water chemistry, pool chlorine, etc, so they can blame any issues on you!!! (Pool Building 101)
thanks for the response..
i think the area that has been peeling is 2 1/2” wide by 1 1/4. it’s also bigger this year. that flake is just one of many that came out of the robot filters.
it’s the only place that it has happened
sun pools changed owners last year. the new owners gave me the run around from aug 2018 to june of this year.
finally i talked with a person from Sun that put me in contact with the previous owner who agreed to do something. so i still have the problem, but it’s supposed to get fixed in early october. we will see
Did they ever come and fix your pool? Our build just got wrapped up and there is a black spot on the deep end wall between the two main drains that won't come off. The builders guy that does "pool school" came out today and he tried a stain remover and he agrees with me in thinking there is an issue with the pool surface. So now they are going to have to turn it into Sun. Pool is less than two months old Really not excited about the thought of having to drain and refill a brand new pool.
hi tabitha... tell your pb the new owners of Sun can give you the run around.
i’m still dealing with the former owner. we had decided to wait after the pool season is over to drain the pool. so i should know in the next few weeks.