I have a Dolphin T35 that will only move a couple of feet in each direction and struggles to stand up and climb the wall. I’ve checked the voltage on the controller and also the cable. Any ideas? Also, any recommendations for a replacement robot? Thanks!
Dolphin T35 issues
- Thread starter harpfamily
- Start date
H,
When the robots starts up it runs through some self-tests. It it fails the self-tests, it will just shut off. It basically move forward a few feet and then backwards a few feet and then it runs the suction motor and you will see a little water 'volcano' on the surface of the pool.
About the only thing you would have a hope of fixing is the suction motor. If string or hair gets wrapped around the impeller it will cause the motor to draw too many amps and it will fail the self-test.
If you have not done so already, I suggest that you remove the impeller and look to see if anything is wrapped around the suction motor shaft. It is pretty easy to do with a #2 Philips screwdriver. Your manual gives you the simple directions, but it is pretty initiative..
How old it your robot? It seems like the new style of Dolphin, (Which your is..) are only lasting 3 to 5 years.
Thanks,
Jim R.
When the robots starts up it runs through some self-tests. It it fails the self-tests, it will just shut off. It basically move forward a few feet and then backwards a few feet and then it runs the suction motor and you will see a little water 'volcano' on the surface of the pool.
About the only thing you would have a hope of fixing is the suction motor. If string or hair gets wrapped around the impeller it will cause the motor to draw too many amps and it will fail the self-test.
If you have not done so already, I suggest that you remove the impeller and look to see if anything is wrapped around the suction motor shaft. It is pretty easy to do with a #2 Philips screwdriver. Your manual gives you the simple directions, but it is pretty initiative..
How old it your robot? It seems like the new style of Dolphin, (Which your is..) are only lasting 3 to 5 years.
Thanks,
Jim R.
derek_from_maytronics
In The Industry
Hello,
Thank you for contacting us, we understand that you are having some issues with your Dolphin robot. According to the Dolphin behavior you describe, it seems that the Dolphin is using its Protection mechanism to shut down.
Please try the following troubleshooting steps, it will only take a few minutes:
If you notice debris trapped in the impeller, open the impeller, and remove the debris, and reassemble. (Use Phillips head screwdriver)
1. If the debris is not reachable follow the next steps.
2. Using a screwdriver open the screws or top cover.
3. Pull the impeller cover backwards to release it. Clean the debris trapped around the impeller. Assemble the impeller cover.
You can see in this link an instructive video for the described procedure:
Dolphin T35 Complete Manual & Troubleshooting | Maytronics
Next, please check for any debris stuck in the driving system.
Caution-Unplug the power supply unit
1. Turn the robot upside down.
2. Try to rotate the brushes both ways, you should feel small resistance.
3. If you hear any noise ('Clicking noise') or feel more than a small resistance, this indicates that probably something is stuck.
4. You can try to reach and take out what is stuck
Best Regards,
Maytronics Customer Care Team