Dig Day!!!!!

Each upright needs a paver to keep it from sinking into the ground. The paver should be dug down level with the ground and leveled this way and that way with each other. The pavers are not used to level the pool per say.........they should all be level with each other and the ground. IF you do not have pavers under each and every upright your pool could sink :( in that area.
 

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So I believe they have pavers under every upright now.

I asked how how long the warranty is on this install and they said a year.

If it sinks would it happen within a year?E833097C-FE8B-4D80-B406-A8E603FA4336.jpg
 
I have a BIG sad for you :( That is not good work. My installer spent SO much time just working the sand to get it as smooth as could be. He made sure to work his way to the ladder so as to NOT leave any foot prints. He called me over to hold his feet once he got out so he could take the ladder out, lean over into the pool and smooth that last spot. I did not pay near as much as you did but know I got lucky in who I found to do the work!
 
Check and make sure they put a paver under each upright. Use a long flathead screwdriver and tap the area right beside the paver. You have a one year waranty on the install and the pool is not installed to manufacturer specifications. They must be installed within 1" of level. You paid for a level pool installation and they need to make it right. Did you pay cash or on a credit card? If you used a credit card you may have some leverage with the payment. Take lots of pictures and try to talk to the owner of the business. It looks like there are wrinkles in the pool floor as well. Was the owner there during the install?
 
I paid by check and he hasn’t cashed either one, half after the first day and the second when they were done. I asked him not to cash the second check until everything was level and he agreed.

Should I put a stop payment on both of them?
 
I say work with the PB to get everything situated. You trust him/her, right? Open communication is the best form of resolving any issues for sure. Talk to the pool builder about your concerns.

I paid by check and he hasn’t cashed either one, half after the first day and the second when they were done. I asked him not to cash the second check until everything was level and he agreed.

Should I put a stop payment on both of them?
 

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