Did the new PoolMath wipe out the old data?

[VinnyinNJ]

Just curious, seems like all of last year's info has been wiped off my account? Not a big deal if it did. Originally it had me relog in, I don't remember how I logged in last year so just used my Google account info and everything was gone. It does see I renewed in May so I'm good for another year!

 

[mknauss]

Email [email protected]. Your data is not lost.

 

[VinnyinNJ]

Thanks @mknauss !!

 

[ajw22]

Log out of the app then log back in to see your historical data again

That worked for me.

 

[Leebo]

It sounds like the issue you're experiencing with missing data might be related to logging into a different account. If you used a different login method (like your TFP account) this year, it's possible that you've created a new account instead of accessing the old one. Data is tied to the account you originally used to log in.

Here are a few steps you could try to recover your data:

1. Log out of the current account.
2. Try to log in using any other email accounts or login methods (like your TFP account, Facebook, Apple ID, etc.) that you might have used initially.
3. Check each account to see if your data appears.

 

[VinnyinNJ]

Thanks everyone! I logged in with my email address and Google info and it does look like it set up a new account, I didn't expect the app to have me logged out. I just logged in with my TFP info and all info showed up!

Thanks again!

 

[Leebo]

I didn't expect the app to have me logged out. I just logged in with my TFP info and all info showed up!

During the update this year we swapped frameworks behind the scenes and migrated logins but for many reasons some accounts were logged out.

 

[Newdude]

Your speed stir is trolling you for saying it was 'only ok'.

He messed with your credentials while you weren't looking.