Chlorinating with pump off. Truclear. Help

[RVArunner]

Long time lurker and new pool owner here. 14x28, 12000 gal in ground liner pool installed last year. Swg is a jandy truclear 11k. Everything worked perfect last summer. I removed the swg to winterize. I just installed it back and got the pool up and running. Water is balanced. 7.5ph, 3900 salt. Now this year, for some reason, I can turn the generator on even when the pump isn't running. If my pump shuts off, the swg keeps chlorination which is very dangerous as I can see all that hydrogen gas accumulate. Jandy helpline is zero help. Manual doesn't explain and youtube is no help. Does anything need to be tinkered with on the control panel after reconnecting? I'm in need of some advice. Thanks

 

[PoolStored]

Does anything need to be tinkered with on the control panel after reconnecting? I'm in need of some advice. Thanks

It is very possible that the flow sensor has failed. We also recommend that you not use the flow switch for primary protection and that you use some mechanism (such as the same timer) to control pump and SWG at the same time.

Can you post a picture of your equipment pad?

Manual, found here, includes the following page with the requirement to wire to pool pump power source (step 1):
https://www.jandy.com/-/media/zodia...3500.pdf?rev=7f05ef570d984994831ef618a6cf6529

Do you know if this was accomplished with the install?

 

[PoolStored]

Also, It would really help if you fill out your signature too...

Create Your Signature - Further Reading

www.troublefreepool.com

 

[RVArunner]

Thanks Poolstored. I'll take a picture in the morning and also look at the wiring. I would be shocked if something was wired wrong since the Neptune vs pump controlled the swg fine last season.

 

[ajw22]

It is very possible that the flow sensor has failed.

The Jandy TruClear uses a gas sensor to shutdown the cell when there is inadequate water flow instead of a flow switch. The gas sensor uses a conductivity sensor through the water that gas accumulation breaks.

Jandy TruClear SWG - Further Reading

www.troublefreepool.com

Does anything need to be tinkered with on the control panel after reconnecting? I'm in need of some advice.

Welcome to TFP.

Make a warranty claim with Jandy or your Pool Builder.

Turn off the SWG and chlorinate with liquid chlorine until you get the SWG replaced.

 

[JamesW]

Can you show the system?

What equipment do you have?