Cannot login remotely

[Monsoon]

I tried to log in remotely and will not connect, panel box outside had no power, flipped breakers, got power, still no connection, checked box at modem, the metal box shows a red light. The plastic bell shaped thing cable plugs into is green but flickering. The WiFi is up in the house. Can someone help me resolve this?
Thanks

 

[mknauss]

Welcome to the forum!
I assume this is to your automation system? Can you give us some information like what it is, brand, model, etc? Pictures?
I suggest you read ABC's of Pool Water Chemistry.

 

[Monsoon]

It is pentagram ScreenLogic 2 interface

 

[mknauss]

Great. You have a Pentair ScreenLogic 2. Is it tied to an Easytouch automation? Have you changed your wifi system lately?

What caused the Easytouch panel to be without power?

 

[swamprat69]

Unless it has been assigned a static IP, if the moden/router reboots for any reason it may have been assigned a different IP Address

 

[Monsoon]

Hello, sorry typo, auto correct, pentair not pentagram!! We had a storm that knocked the power out. All is functioning now at the outdoor box but my app won't connect. I think all the lights on the interface, modem etc are OK. The app is not user friendly. I have Uninstaller and reinstalled it but can't get any resolution to getting back into the main screen.

 

[mknauss]

Can you log into your Sreenlogic from a desktop/laptop? Are you trying via the app using Local or Remote?

 

[Monsoon]

Ok so I just tried to get in again but I'm not at home and it worked. I don't understand. But I'm happy. Thanks for your help.

 

[mknauss]

Do you use VPN?