BLACK+DECKER Pool Heat Pump

[tradewinds]

What do you expect "the company" would do for you with what type of a problem?

Stand behind the 5-year warranty and products they are involved in. I would think that is a typical expectation. Smooth resolution without hassle would be ideal.

E.g. MrCool is probably the same type of company rebranding Chinese systems but they and their dealers are very helpful and get issues resolved very timely.

 

[ajw22]

Stand behind the 5-year warranty and products they are involved in. I would think that is a typical expectation. Smooth resolution without hassle would be ideal.

Do you consider needing to ship your HP to them for repair "without hassle" versus Pentair or Hayward who will send someone on site to repair a warranty claim?

 

[tradewinds]

Do you consider needing to ship your HP to them for repair "without hassle" versus Pentair or Hayward who will send someone on site to repair a warranty claim?

Well, I would hope not. MrCool and their distributors for example will ship you a whole new unit. If they have no local servicers, then that is the expectation.

 

[Newdude]

If they have no local servicers, then that is the expectation

Something to research and prove before you go down that path, for sure.

Most local tradefolks run away from HPs and it can be incredibly difficult to find repair people once your warranty is over, while the HVAC techs have the mentality that a gas heater is a gas heater and don't care if it's in your basement or out at the pool.

Also something to consider beforehand whether name brand or generic.