Are the tftestkits.com folks on here? Does anyone have a contact?

[fnhanks]

I ordered my test kit from them almost 2 months ago, on July 2nd. They indicated the smart stir was backordered and would be shipping mid-July. That's fine, I could wait. Since then, I've emailed several times saying I can't wait any longer, please ship my test kit ASAP and ship the stirrer later as I'm getting dangerously close to filling my pool and need to do testing to see what I need to prepare for the bicarb method. I cannot get any responses. The website says they've been in the country since 8AUG, which is almost 3 weeks ago.

At this point, as a customer, this is completely ridiculous. I've been ghosted for 3 months, with no communications and have been ignored after repeated requests for them to just ship my test kit now.

Does anyone have a contact there besides the generic [email protected]?

 

[mknauss]

[email protected]

@Sarah and Nate

 

[Sarah and Nate]

Hello @fnhanks ,
[email protected] is a no-reply email address, so I'm sorry that I haven't been receiving your emails. I'm happy to help you - send me a PM with your order number or send me an email at [email protected] and I can get your kit out ASAP. Yes, the Smart Stirs have been held with no updates (believe me I've tried) for nearly a month.
Nate @ TFT

 

[fnhanks]

Thanks Nate! I'll send you a PM now with my order details.

As a suggestion, I'd have your order confirmations actually come from a `[email protected]` or at the very least, indicate in the order summary that this is a no-reply / not monitored mailbox.