I have been having an issue with the display on my Hayward Aqua Rite SWG. It sometimes displays "nonsense" letters and numbers, all the lights will be on, it switches to metric measurements without me switching it (but I can switch it back), etc. Today it was a new problem...reading the salt at 2600 but the instant salinity was at -3000. I turned it off and back on, and the salt went to 1500. It is now reading 2800 after being off. (My Taylor drop test reads 3400 on the salt.) I've had the display issue for a while, but it is still producing plenty of chlorine. I can usually get the display issues to eventually go away when I turn on and off the system or press on the box.
I'm waiting on a response from my last email to Hayward, but from what I was told today I believe they are going to cover the parts under warranty provided I pay for an "authorized service center" to troubleshoot and install the necessary parts, but they will not send them directly to me. I was thankful to hear they were lenient with their warranty considering the 3 year warranty is out by about 6 weeks and it is totally my fault for not calling them sooner.
Any idea on about what to expect for the cost of the service call and installation? How long do these boxes generally last? New boxes and cells are currently at $639 (T-9) and $823 (T-15) on Amazon, so would it be worth it to just buy new instead of getting a repair done? (My current cell is a T-9, so I would consider upgrade to the T-15.) I don't know if Hayward could/would apply a credit to a new box instead of sending a part, but I plan to ask. So...what would you do?
Thanks!
I'm waiting on a response from my last email to Hayward, but from what I was told today I believe they are going to cover the parts under warranty provided I pay for an "authorized service center" to troubleshoot and install the necessary parts, but they will not send them directly to me. I was thankful to hear they were lenient with their warranty considering the 3 year warranty is out by about 6 weeks and it is totally my fault for not calling them sooner.
Any idea on about what to expect for the cost of the service call and installation? How long do these boxes generally last? New boxes and cells are currently at $639 (T-9) and $823 (T-15) on Amazon, so would it be worth it to just buy new instead of getting a repair done? (My current cell is a T-9, so I would consider upgrade to the T-15.) I don't know if Hayward could/would apply a credit to a new box instead of sending a part, but I plan to ask. So...what would you do?
Thanks!