Well - we have experienced our first major issue... When the pool store which inappropriately sold us a Demo Dolphin S300 decided to "make it right" by sending us a new consumer model, they asked that we box up the Demo and return it. When my wife took it out of the pool, it was covered in a hard white substance with certain flecks of color in it....it was covered in Pebblesheen pool finish.
As you may recall, the pebbletec installer put the coating on during the coldest day of the year in Tampa - it was 29° that morning and barely over 35° when they shot the finish coat. I had seen on PebbleTec's website that the temperatures must be above 40° that day and at least 3 days prior to applying the PebbleTec coating... The installer called his supervisor who told him, since it would be over 40° later that day - they were to proceed. We called the pool builder and ensured that the "lifetime" warranty would not be affected. They said to let them proceed.
Pool builder filled the pool the next day. Our security cameras show that the builder's maintenance guy then returned 3-4 days later to start adding chemicals and startup the equipment...I belive he brushed the pool that day also...but did not leave a brush for my wife to use (as it was stated in the contract that they would provide the brush and net) and made no mention that someone should be brushing it. It was another 5 days before the pool company's maintenance guy came back to check water, add more chemicals and brush/vacuum the pool again. This time he left the brush, net and a manual suction side vacuum....but no instructions on when/how to brush or how to connect the vacuum and set pump speeds. (this was all 2 weeks before "pool school"). I again reached out the to pool builder who said "Walt is taking care of your pool - you can brush more if you want to, you can't hurt it by brushing more often".
Walt came 1 more time in the two week period and then scheduled 'pool school'...which obviously failed to give my wife enough information.. For example, my wife too the water to Leslie's to test it - because she was not comfortable with the TF Test Kit. Leslies sold her Muriatic Acid and said to add 15oz. She wasn't comforatble with the acid - so, three days later, she had her father add 15oz of acid. (apparently, it was not explained during pool school that pool water chemistry changes quickly and if you can't use 3-day old data - you must re-test.)
My mother-in-law was over swimming with the wife and asked if the pool could be a little warmer....so wifey cranked the 400,000btu NG pool heater up and got the water to 90° - and left it there for a few days...until the heater reported error code HS (Water Temperature Sensing Error). Again - maybe something the pool builder may have wanted to discuss with the wife during pool school? But maybe Walt figured no one would ever try to heat 10,500 gallons to 90+ degrees? (p.s. - I can't wait to see the gas bill)
It was the next day that the wife found EVERYTHING was covered in loose Pebblesheen finish. It was all over the Demo robot, in the skimmer, pump, filter.......
Pool builder was not responsive, so Wife called PebbleTec directly. They told her that it MUST be due to water chemistry.
That was ~3 days ago.. Pool Builder has still been non-reposnsive. We have not yet made final payment to the builder, nor have we had the final inspection. I told the wife not to use the pool and believe that the PB should be responsible for fixing anything that needs fixed...but I conceede that, due to ignorance of pool care, my wife did allow the water chemistry to get and stay out of acceptable levels for several days.
Could 5 days of water chemistry (Per Leslie's Pool store) with high Ph and "high phospates" cause Pebblesheen to separate?
Below are the results of Leslie's test ( I know - use the TF 100 test kit...but I can't from Afghanistan and the wife is stressed / frustrated beyond belief )
FC: 4
TC:4
Salt: 3200
CH: 260
CYA: 80
TA: 120
pH: 8.0
Acid Demand: 15
Copper: 0
Iron: 0
Phophates: 200
FIL will certainly advocate for his little girl though..
with new plaster for sure!
