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Hey there! It's possible you'd be able to find an equivalent model of the S200, such as the Triton PS, Active 20, or Proteus DX4. Exactly as @JoyfulNoise has already mentioned: The same model would exist under a few names, as it's being sold through a different Distributing Channel, a specific...

Hello Ted, We're glad to hear you're going to add a Dolphin to your family! We recommend storing the unit on a dry surface away from the elements and in a shaded area (preferably on a shelf and not on the ground). If you can only place your unit on the ground, we'd suggest placing it upside...

Hey NLambert! We're very sorry to hear of the issue you have encountered with your Dolphin robot. First of all, we can suggest you try the following troubleshooting steps: Caution - Make sure the power supply unit is unplugged from the outlet.  1. Turn the robot upside-down.  2. Try to rotate...

Hey seekup33, We're sorry to learn about the issue you've encountered as well 😔 Could you send us a private message, so that we could look deeper into the matter and assist? Thank you!

Hey atxjmy512, That definitely does not sound right to us! 😕 That may happen only if the Power supply is placed under direct sunlight, which we usually recommend against - either way, we want to look into the matter and assist, so could you send us a private message? Thank you! 😊

Hey dhabe, I'm sorry to hear of the issues you're having with your Dolphin S400 😕 You've mentioned that the pool is currently quite cloudy at the moment, so that may also be a factor in the robot's behaviour - what kind of filters are you using with your robot? And if you planned to call us but...

Hey Laurencegreen, Jimrahbe has a great answer on the matter, and we would like to add that if you take the floats out, it will make the Dolphin robot more buoyant and assist it in cleaning the water-line - Additionally, if you take only one float out on the right side, the robot will move...

Hey there! Thank you for raising this. This has been brought to our attention on Friday and has been ultimately resolved on Sunday. The fix for this would be to force-close the app and reopen it, or, to delete and reinstall the app. Let us know if you need help! :D

Hello Brian, We're sorry to learn of the issue you have encountered with your Dolphin robot. We would appreciate it if you could reach out to us in private so that we could provide you with additional guided troubleshooting steps on the matter and assist where we can. ☺ Thank you & have a...

Hey HeidiHeidi, We're sorry to learn of the issue you have encountered with your Dolphin robot. We'd appreciate it if you could send us a private message so that we could take this further to one of our reps and assist. Have a lovely day/evening! Liz - Maytronics Customer Care

Hey Sersee, We understand that you have encountered an issue with your Dolphin robot & it is no longer working - if no one yet reached out to you, we would appreciate it if you could send us a private message here so that we could take this matter further & assist. & thank you @mknauss for the...

Thank you to @mknauss for bringing this matter to our attention! ;) As for the experience of @BabsNMK, we're sorry to learn of the issue you have encountered with your Dolphin robot. We would like to get one of our reps to discuss this matter further with you to provide assistance. Could you...

Hey BPool18, We're sorry to learn of the issue you have encountered with your Dolphin robot. We would like to get one of our reps from your region to discuss this matter further with you so that we could provide you with the needed assistance. Could you please reach out to us at...