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Hello. Our pool water level decrease about 1.75" every week. I used to add water so far by thinking it might be natural or is leaking. Can you let me know water level decreeing about 1.75" every week is normal? I live in Los Angeles area. Thank you.

Hi, I have a pool which have water fill line. However, sometime I and my parents forgot to turn off water valve after turning on water to add water, and it make all backyard full of water. So for the reason, I'm thinking to install automatic pool water leveler or smart hose faucet. I don't...

Hi, Previous platform for pump, heater, and filter was raised[img_6530]. And because I got a new pump, I thought it is good time to do the platform again. So, I made new platform with concrete. [img_6623] The thing is.. I don't have any experience to install the pool equipment. Even though I...

Hi, We got new variable pump. And I heard that we need to fix platform first before installing new pump because the current platform is raised by possible root of tree. I’m going to hire pool guy to install new pump[Pentair Intelliflo Variable Speed Pool Pump (3HP) 011028] with new Waterco...

Hi, I'm a new pool owner who asked couple questions here months ago, and I was waiting new pump rebate after draining and filling new water. However it doesn't looks like Edison will do rebate again and our new water got dirty again, so I just bought a new pump(without rebate) and just...

Hi, My pump made suddenly big noise, and I checked basic things except disassembling motor to check impeller. I got home insurance, so I called insurance company, and they sent a technician to check and after that, insurance company denied the service. They told me that there are tree root near...

Hi, I emptied out water, and filled fresh water again couple days ago. However there were some kind of mud and debris near bottom drain area which I coudn't remove And I think it blocks the drain, and possibly makes pump to sound so loud. I wanted to open the drain cover on bottom, however...

I don't have "off" clip in my timer. Can you let me know where I can buy it? I don't know what brand of timer I have. I attached the pic of my timer, so you might able to figure out Thanks.

Hi, "temperature up" Botton on Pentair Mini max NT heater control pad is not working. And I don't have remote control. I was googling to buy remote control, however I couldn't' find it. Changing control mainboard might cost too much. Can you let me know how can I solve this problem? If I...

Hi, Our family purchased home with pool about 20,000 gallon. So everything regarding pool is new to me. I saw there were black thing bottom of pool. So I called one pool guy, and he told me that it looks like black algae(he told me he is not sure. so He told to drain first). And he told me that...