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They didn't carry my specific board and wanted to check it out before ordering. Wasn't a big deal as I am always here running my business. That is a shame about the settings but I will try to copy them all down. Thanks so much for all your help!

Found a dealer who came out today and said its the circuit board. Hayward agreed to only cover the cost of the new board and no labor but that is better than nothing. I do have a few questions... Will I lose all my settings (timer, etc)? I want to try and write everything down before that...

So this morning I called the "Platinum Dealer" for State of RI. The guy said that because I didn't purchase the equipment from them they will not service it even though I have valid warranty cards now from Hayward. That is like being turned away by a Chevy dealer for car service because you...

I got both the SWG and the control board registered but there is no option to file a claim. Any info would be appreciated. Thanks!

I was able to find a dealer close to me and works on controls. Can I file a warranty claim online? The last time I called Hayward for help I waited on hold for 2 hours and the person who finally answered didn't even have basic understanding of their own equipment.

Wow I had no idea... so I can bring this cell to a dealer to have it tested? I don't think my current dealer tests them. Where can I find a list of dealers?

I don't have the old cell anymore. The new one shows: 3E19066

I have been keeping the salt between 3000 and 3400 depending on how much rain we get each season and the amount of filling and backwashing I do. When I press the diagnostic button then +, it counts down from 15 seconds and i believe reverses polarity and then it displayed the reading I posted...

Diagnostics shows: 32.14V 0.00A Temp - 82 000PPM. I don't know why the previous cell failed, but we cleaned it twice annually with muriatic and I am religious about keeping all balance levels within TroubleFreePool suggested levels an have been since putting the pool in. Perhaps the cell...

We purchased the system on Amazon and then I installed it and wired it with the help of the pool company that put in my pool so it might be too late.

Thanks again for all this info! The box was bought when we put the pool in. It was 2017. Do you think that is too soon to have to do this sort of repair? Thanks

Thanks for the info! I have never soldered before, but I could probably youtube it to find out. What exactly would I be looking for?

Good afternoon forum. I am having a bit of trouble with my SWG. I have a PL-PLUS Prologic. My SWG is less than 4 months old as I replaced it this summer. Everything was great but now the system is reading 0000 PPM. I did a test and my salt is 3000. Now it is not making any chlorine and my...

Hi everyone, We have an in ground pool that has run flawlessly until today. It was installed last year. Our goldline PL-Plus controls the filter, salt generator, lights, etc. We have had tons of rain so today I went to backwash and remove some of the water so I pressed the filter button to...

Well that is good news! Thank you very much for looking at my test levels. We are also considering adding Borax so adjusting the TA and PH is something we need to pay some close attention to first.

Hi everyone. I have been so excited to get our pool up and running. Its been great but we have been adjusting to get our levels to TFP recommended levels and within the last few days the water went from being crystal clear to clear but not as clear as before, looks a very tiny bit milky but not...

I was completely shocked today when I put the solar cover we ordered off of Amazon into the pool, and the temp went up 5 degrees (with heater running) in only 20 minutes. Nobody was joking when they said the solar cover would make all the difference in the world! Now I am trying to figure out...

Thanks again Maddie! I checked my order and did indeed get the K2006C kit and it should be here in a few days. I figured out how to program my pump. I set it to run at 10% speed from 6am to 10 pm, and then to run at 100% speed from 12am to 4 am. We will see how this goes. Salt was already...

Thank you very much for all the advice Maddie! While I do understand the installer might not like that I didn't buy the equipment from them, they agreed to install it regardless, and said they would stay until the end to get us up and running and show us everything we need to know. To say...

I started another thread here because our pool is finished. Everything is going. Finished my wiring and today one of the installers came to collect all their things and he said "we are done, we don't program automation systems, I recommend watching youtube". We were told when the pool was sold...

We decided on propane because we use a lot of it on our farm and also for our bed and breakfast. We get a good deal on price because we own our own tanks. Cost for a heat pump would likely be more expensive than with propane at our rate. I did order a solar cover on Amazon today, I got a...

Hi everyone! We are so beyond excited! Our pool is finally installed and the company who installed it is just wrapping things up. Today we got the propane heater installed and I spent all day programming things and finishing my wiring. I had some headaches with the LO error because I needed to...

I forgot to ask this in my first question, but where I live we have extremely rocky soil. My town used to be on a glacier so all the rocks were dumped here millions of years ago. As such, I will have plenty of "clean fill". Rather than excavate for the pool and fill in the hole and sides with...

Thank you all very much for the information! I am relieved to know there are options available for my situation. Now all I need to do is find a stamped concrete installer!

Hi everyone! I am new here though I was reading for several months leading up to the decision we made to purchase an in ground pool. We bought a 20x36 kafko vinyl pool. They are beginning excavation in a week or two, weather permitting. We are having it installed at our 50 acre farm, behind...