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Hello, Ive recently plumbed in a heater and I keep losing prime on my pump. It'll run like normal but then after a while, it will struggle to fill up the watch glass and water won't flow. Ive tried sealing the o ring with pool grease and tightened the watch glass down. Still won't work. I...

When I'm on backwash and I try to go to filter, the lever feels too loose and doesn't fall back into its notch. Then when I turn the pump on, I'm still back washing, even though its on filter. What could be the issue?

Hello, I have a leak and its coming out from a flexible PVC pipe fitting that's attached to my heater. From what I can tell, there's no cracks in the pipe itself, and it might be because there wasn't enough glue applied. This new plumbing was installed late last season and wasnt used that...

So my pool builder installed a heater and since the hvac guys hadn't laid the pipe in for the gas line yet, they didn't start it up. However, when the gas guys finished they said they couldn't start it up since they'd never done it before. Everything is ready. Is there anything I need to know...

I have an sd80. I just replaced the sand and put everything back together. I have it set on filter and there's water gushing out my backwash line. The toggle lever feels lose (I've been using it for 12 years, I should know). And it feels gritty switching between the different valves. When I...

I wanted to redo our concrete slab for my pool equipment. I'm hiring it out and they hit some unexpected delays and they cant for a while. Therefore, I cant run my pool like I used to. Meanwhile, I took this opportunity to replace my sand in my sand filter. I cleaned it all out and figured...

Hello, just wondering if anyone else knows what the process is like for the gas company to install a new meter. I'm getting a large pool heater and this is likely going to be part of the process. Do they typically need to dig underground? Is it longer than a day? Does the side of my house...

I'm looking at a Hayward 350k btu or 300k btu. On the brochure it says 3/4 inch pipe is what they take. Ive had conflicting suggestions from different HVAC people (licensed, good reviews). From our main, we get 1 inch. When we get to our basement (2007 home), it drops down to 3/4 inch to...

I have an sd80 sand filter. I've been experiencing intermittent sand in my pool over the past 5 years. The sand is original, never changed in the past 12 years. I'm in the process of vaccing it out and I'm wondering how I can remove the lateral mechanism to inspect it for cracks, fractures...

My pool's pump, filter and salt generator are all located on a concrete slab right next to the side of my house. When I installed it 12 years ago, I had no idea that the soil near the foundation would settle (its 13 years old). The lawn prior to the pool's installation wasn't built up at all...

Hi there. I lost the bottle that comes with the kit and thought I could buy a replacement. Only on their website there are a ton of battles (and a ton of caps) to choose from. Does anyone know which one I need?

I recently replaced my ic40. I had field calibrated my old unit before and had heard you wouldn't need to on the newer versions. Of course, I independently verified the salt level as good and the new unit read add salt. I'm trying to field calibrate and its not working. Any advise?

So I backwashed for the first time this season and noticed the pressure isn't going down. When the pool was first put in, the pressure was 12 psi in 2008. I would wait until the pressure would build up to about 16, then backwash (and rinse). and it would go down to around 13. This year, the...

Pool chemistry: FC: 10 TA 75 pH: 7.1 CYA: 0 (added the requisite amount of CYA to get to 80 ppm, waiting to test it again) Borates: 40 Now, I have to raise the pH, right? I'll probably test it again later today when the FC will be lower (just finished superchlorinating). But to do that I...

The water level is too high and I'm just about to super chlorinate. Do I backwash first to my desired level or do I superchlorinate first? My main concern is sending all that dirt and algae through the other end of the sand filter.

Let's see. Our pool was installed 2.5 years ago. SWG wasn't calibrated properly. So I followed the instructions to field calibrate. Everything looked okay. It was set (and continues to be set) at 60%. Right now, we have no chlorine production. The only chlorine I have is because I shock...

I have an Intellichlor IC 40. I had the pool built late last August and the unit never worked properly. Having never owned a pool before, much less a chlorine generator, I wasn’t sure if something was wrong. So basically when it’s running, the cell light is never lit up. Every other...