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We had a diagnostic on Monday that ended up falling outside the norm. Heater failures tend to be common and usually consistent, but sometimes they'll make us work for a diagnoses. Client had a 3.5 yr old MasterTemp 400. Has been running fine for years. No repairs needed. Recently reported it...

Howdy all, Once in awhile we end up with a pool that seems to fight us a bit and behave differently than expected. In some cases it's an evasive pH rise. We are familiar with all the typical culprits, but when none are relevant or we've ruled them all out, we can't help but scratch our heads...

The time has come. Pentair released a statement to all distributors and warranty stations that the IntelliTouch and EasyTouch/EasyTouch Lite systems are officially obsolete by the end of this year. Warranty will continue to be available per normal terms on equipment purchased this year, but the...

Pentair sent some touchscreens for us to try on the new IF3s and I feel a bit like a child again. Of all their new products, this is the one I've been waiting for. We've been sorely missing them on the new pumps and our rep is a rockstar to send them to us as quick as he did. Build dates are...

Pentair has just announced release of a LITE version of their new flagaship IntelliCenter automation. Much like the Easytouch PL4/PSL4, this control system appears to be modeled primarily for pool owners who may already have a distribution/breaker panel and do not need the additional load...

Fellows, experts, I've been debating the risks of adding a water softener to my home. We initially planned to have one installed from day one after construction for various reasons, one of them being the pool fill. As for many in the west, our water is hard from the tap and I was painfully...

Greetings again TFP! My post today is filled with excitement and concern. I've done service and repair for pools for many, many years, and as of last week - the pool guy is finally getting a pool! I will concede, we are very good at servicing and repairing the systems of our several hundred...

Greetings! 99% of pools in our area are Pentair. So we are not nearly as adept at Hayward systems. We have a new client with a new Hayward system. Omnilogic PL load center fully automated with VSPs, salt cell, actuators etc. Startup is done and we've programmed it all beautifully, with one...