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Was having some trouble getting the sheer descents to flow. Valve opened and we weren’t getting much more than a trickle, even with flow turned all the way up. After a few tries of turning it on and off it started to flow more normal but then it shuts off and so does the rest of the pool. We...

After turning on the pool cleaner, I noticed immediately that it didn’t sound right. Usually hear a sound of water turning on but this time it was a loud vibration sound and polaris isn’t moving. Any ideas? Here is a link to the video.

We’ve had our pool for two years now and it’s our first pool. Aside from cleaning cartridges and balancing water we are pretty clueless. About a month ago we noticed our spillover spa was draining about a third of its water into the pool when off. Did some research and replaced the check...

Our house was struck by lightning and our ScreenLogic interface that allows us to operate the pool through our phones no longer works. Does anyone know if this is something that can be repaired? Or do we just have to suck it up and purchase a new one? Sucks because it's only a few months old.

Our cleaner won’t turn on. I know it’s not the Polaris because water isn’t coming out of the return. It’s a Pentair system and the cleaner light keeps flashing, I’ve canceled all delays. Not sure what else to do. Any advice? The pool is only a month old.

Our pool was completed 4 weeks ago and our pool builder added 6 bags of salt this morning. Said to add two more in a couple of days if red light was on salt cell. We have Pentair and my app says it’s at 4450ppm. I know that is a high reading. Do I go ahead and drain a little and add fresh...

We are waiting for our Pebble Tec to be applied. We have had a lot of rain this week so hopefully we will have it done next week. Is the acid wash always done the day after application? Any chance it is ever done on the same day and pool filled immediately after?