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Customer states that his wife went to the local pool store complaining of eye irritation in their 10k gallon in ground plaster pool here in South West Florida. Store employee tells her to stop using chlorine and fill the 3 inch chlorine tab feeder with bromine tabs and put several bags of salt...

Hi, I take care of a pool and hot tub combo for an short term rental. The problem we're having is that the guests (using the handheld remote) are leaving the pool in spa mode and increasing the pool and spa temperature on the heatpump which is controlled by the iaqualink. Is there anyway to...

I came across this problem two years ago when I customer of mine installed a Jacuzzi 2.7hp VS pump and the issue was eventually resolved by installing a 20amp siemens gfci breaker (I think it was plug on). Fast forward and the same issue has come up again with a new customer who has a similar...

Hi, I went to do a quote yesterday and the lady that owns the house said she was unhappy with the current pool company because they were dumping gallons of chlorine in her pool when she told them she had an ionizer system. I spoke at length to her about her pool and her dislike for chlorine...

Hi, I have a customer who has told me when they turn on their pool light using the iaqualink app (one touch or web) or the RS4 controller, the pump turns on also. They would like it set up so only the light will turn on. Can it be remapped or does it have to be rewired?

Hi, Customer's system is stuck on 60% SWG output going by the LCD display on the Aqualink panel. When I try to change it using the up down keys it beeps and won't change. I have tried putting it into service and time out, changing the output but when it goes back to auto, the output goes back...

I've seen these spots many times. Very common on warmer pools, dirty filters, poor circulation, short pump run times...the reasons go on and on. It is what it is. Black spots with a squishy surface that will burst and turn green when you rub them with your finger. Unfortunately my fingers...

I don't know what kind of off brand pump it is but I have always been able to switch from high off low using a rocker switch on the wall. I was showing the new home owner how to operate the spa and water features when the high speed setting gave a buzz at the pump and that was it. It still...

Hi, I have taken over a pool and i have logged into the pentair app and am able to see all the equipment except the salt cell. Its wired correctly by the builder acdording to my research. When i hit the + on the app to add new rquipment an intellichlor is not an option

I don't do start ups. I probably never will. There's a couple of guys that follow builders around a 50 mile radius doing start ups hoping to get a pool service contract out of it. That's not for me. However, I got an interesting call today from one such guy today to caution me against taking...

Hi, I just had a client call me and ask that I run down to his house and turn on his heat pump as he is coming into town for two days with his family. I went down and the buttons on his 3 month old heat pump do nothing! Lights are on and it's showing 73 on the display. I took off the cover...

Sorry I didn't get a photo of the pool, but I will be back there tomorrow and I will get a photo of the amazing outdoor kitchen that came with this house. New owners are from Illinois and have never had a pool before. Luckily for them, their neighbor knows a great pool guy! New owner, Tim...

I probably should have taken a better photo but the salt system, filter and ball valves actually belong to a sperate pump that just does the pool. The pump in the photo just has the blow off valve, the suction line with the check valve (which works although I have no idea why it's even there)...

At the end of a long day, I got a call to go and look at this beauty. I have used alum a couple of times in the past, but I hate the way it gums up the cartridge filters here in Florida because you never get it all out. I can't get alum now anyway but there's a box of HTC green to clean floc...

We had Leslie's remove a noisy 2hp single speed pump and replace it with a Jacuzzi branded 3hp VS. It worked fine for a couple of months but the Square D 20amp breaker is tripping. After reading several threads and discussing it with a Leslie's rep, I want to put a siemens QF220 in. However...

Probably not a great photo but I have a customer on my pool route and when they start the air blower for their pool attached spa, the water so aggressive that is bubbles out over the top. Upon closer examination, I think that all the spa jet returns are missing some kind of fixture. I've...

When I was looking up the price of heat pumps, there was a $600 in the smallest one 85k BTU to the 140k BTU, Would it be better to just get the bigger one? There's a 127k in between and it's a 10k pool in SW Florida.

Hi I thought there were four main drains in this pool that I just took over. However, upon closer inspection and opening a partially labeled pressure side valve, two of the floor drains actually push water up. It looks like the label on the valve says DEF....the rest is worn off. Any...

Hi, Ocassionally on my friends pool large air bubbles come from one of the returns. It's a newer 10k pool with 100 sq ft single catridge filter and a Hayward VS pump. The weir door is not sticking on the skimmer and the pump doesn't appear to be losing prime. It happens rarely and only for...

This is a customer's in ground spa. They were wondering why there was so much bubbles coming from one jet causing the water to spill out onto the deck. My first inclination was that maybe the jets were in series and that one was first. However, upon closer inspection, I see that one of the...

Good morning, Does anyone recognize this heatpump. I want to download the manual for it. The heatpump won't heat above 95. I can press the up button as far as 104 but then it goes back to 95. Right now it shows spa temp of 85 with two dots at the bottom of the display. I'm thinking...

On my weekly pool route, a couple of customers have hot tubs. They have asked me to take care of them as part of my weekly service. It's turning out to be a bit tricky to keep bromine in one of them. I think because it's a vactation rental, it's suffering from heavy bather load. I have...

Hi, My pool has inch and a half eyball returns. My friend's pool which is a lot older looks like his returns are made into the wall of the pool. Only one of his three returns actually have the directional eyeball so it feels like there is very little flow coming from the other two even with...

Im about to dive into taking care of hot tubs. Not by choice, but several of the vacation rental properties that I take care of have hot tubs. I guess once there's tabs in the floater, I can just shock once a week with my pool store chlorine jug and test everything else the same as the pool?

I suppose I should have measured it but I really had to ram a Clayton/Lambert 8 x 6 in there and was lucky to get it out. The suction line is actually at the back of the skimmer (right in the photo). I'm half thinking that if I can't get a basket to fit either 1, just leave it as it is as the...

I have always wondered why the pressure gauge on an older 150sq ft single cartridge Starite filter was reading north of 20psi with a clean filter. There's a clean salt cell and a newer heatpump for the water to travel back through on the way to a same level pool. No lift of any kind (but no...

I am currently experimenting with a Polaris Alpha iQ+ in a pool with heavy silt debris. Dogs swim in the pool several times a day after running around in the mud and the cleaner has to go in twice a day. The cleaner is scratched on top because the optional fine mesh collector gets full near...

Good morning, I did a partial drain on a pool yesterday in order to reduce reduce extremely high cya (+200 and green pool). Unfortunately the customer called me to say that despite filling all night, the pool won't fill above the light fixture. It's a 10,000 gallon in ground plaster.