Pentair Repair service

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oh, sorry... no need for more measurements, that was just me sorting through it "out loud".

i'm 99% certain your comm chip is dead and not totally confident that replacing the comm chip will fix it... but I sent you another pm anyway
 
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Quick update, Scottsams' easytouch board is working again... it was indeed a dead comm chip. Even though it failed Jerry's test (checking the RE/DE/DI/RO pins), the microcontroller was fine. The low voltage readings occurred because something in the comm chip was shorted (probably to ground)... which caused an extremely high current draw (>500mA) and prevented those pins from ever getting up to 5v.

The takeaway is if your board fail's Jerry's test, go ahead and check the current draw... you'll likely get a high reading and your board - with the exception of a very dead comm chip - may still be fine.
 
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@ogdento, Tom I was able to get the board installed this afternoon. Looks like everything was retained and I am able to connect with the new adapter and my WIFI adapter. Currently pump is connected as well with power separate as noted. It does have an error of communication to pump lost. Pump still does not say Display Not Active so is it possible the pump side comms blew too? Different but related question. When I select pump from Screen Logic, it still fires the first relay. I assume I will have to reprogram that in Screen Logic? If so, I guess I can only do that when pump is communicating. Don't see any kind of option to change that. Let me know if you have any thoughts on pump side comms. Thanks again!
 
scottsams said:
When I select pump from Screen Logic, it still fires the first relay. I assume I will have to reprogram that in Screen Logic?
Click to expand...
Scott,

The Pump/Filter relay's operation is special.. It is not an AUX relay. It will turn on anytime the pump is supposed to be running and you are in the Pool or Spa mode. With a VS pump it is used to control a SWCG. It is not used to control a VS pump, but does come on at the same time.

If your ScreenLogic is working, then the com port on the Main board is working. As a test, use ScreenLogic to turn on a pool light. ScreenLogic should show the light as on. Go make sure the light is on, and if it is, use the EasyTouch buttons to turn it off. Then make sure ScreenLogic now shows the light is off.

Your pump should not be running if the display does not say "Display not active". If it is running then you are in the Service mode or the cable is not connected and you are using the pump's control panel to control the pump. Make sure you are in AUTO and Pool or Spa mode.

And yes, it could be that your pump has also lost its RX-485 chips, but that is not very common.

Thanks,

Jim R.
 
Hey Scott, per Jim's note and what you said about the first relay kicking on when the pump is turned on through the app, it definitely seems that the screenlogic-to-outdoor-board communication is working.

If turning on any other aux circuit from screenlogic is working... Try connecting only the pump to the com port. I'm hoping the pump keypad is ok, but if it still doesn't work, make sure the outdoor board is in Auto mode, and that the green/yellow data lines from the pump cable are oriented correctly on the com port, and that the connector at the pump end is clean and free of corrosion.

If that still doesn't work... The com chip is in the keypad - and the chip can be replaced although I don't know how that will affect longevity/weather resistance since you have to crack it open. It might be better to get a new keypad... What is the model number of the pump? And does your keypad have a "Save" or an "Escape" key? (It will be one or the other)
 
Jimrahbe said:
Scott,

I just saw your location... Roughly, where are you in Arlington???

Jim R.
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right down the street from the lake. East side ~Perkins/Green Oaks.

Screenlogic is controlling valves, spa pump, etc (just not blower because either that relay is dead or something else is up there). I am going out now to pull screen logic and only wire green/yellow of the pump. When I checked configs last it was set right - Auto. I will report back in a bit.

thanks again all!
 
@Jimrahbe , @ogdento , OK I removed the screenlogic box from J20 so the only thing connected is yellow/green to VS. I confirmed on the pump its address is set to 1. I looked on the Easytouch and settings were correct but I reset it anyways and reselected VS pump type, pump #1. These are the only two settings I can find on either unit in relation to communication. I don't see Auto and Pool or Spa mode - Am I in the wrong place? I looked through the manuals and found nothing else either. Screenlogic when connected operates all others as noted (i do not have lights connected which will come up later on in a new post about lights).
Under pump config on the Easytouch, pump status shows NO COMMS, offline (or something to that effect.

my pump -

Pentair 011018 IntelliFlo Variable Speed High Performance Pool Pump, 3 Horsepower, 230 Volt, 1 Phase - Energy Star Certified​

 
Scott,

When you look at the little 3" display on the EasyTouch it will normally read something like...

AUTO
Pool
Air
Date...

If it does not say Auto, the EasyTouch will not control the pump.

If it does not say Pool or Spa, the communication will work, but the pump will never run.

Show us a pic of the 3" display with the system on.

Thanks,

Jim R.
 

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Jimrahbe said:
Scott,

When you look at the little 3" display on the EasyTouch it will normally read something like...

AUTO
Pool
Air
Date...

If it does not say Auto, the EasyTouch will not control the pump.

If it does not say Pool or Spa, the communication will work, but the pump will never run.

Show us a pic of the 3" display with the system on.

Thanks,

Jim R.
Click to expand...
oh lol, well duh... i looked at that 100 times and it did not register. sorry.. ;) it says auto. glare is bad right now but it says it.

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Scott,

In AUTO, if the only thing connected to the J20 com port is the pump, then the pump's display should say "Display not Active". Normally when this test fails, the EasyTouch's main card is bad.. But.. We know you have had the card repaired and ScreenLogic was working before you disconnected it, so it has to be the cable or the pump.

I'd check the cable for any chew marks, as well as any corrosion at both ends where it attaches to the pump.

Since the com chips are in the keypad, if this were my system, I'd buy a new keypad..

Thanks,

Jim R.
 
I did a search for a keypad for the 011018 and it does not look good. Polytec Pools (I suspect Jim meant to link them) do not have one. Neither does InyoPools. So be ware of that.
 
Issue I suspect is the 011018 is an old model. Has not been manufactured for several years. They all have keypads for the newer models. So start to prepare yourself to replace the entire system.
 

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