Communication Lost Error to Pentair Intelliflow VSF on ScreenLogic App

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Mine have done this as well twice in the @1.5months the system has been up. In my case a complete reboot works. There seems to be capacitors that maintain power for some time after disconnect so you have to shutoff the control center breaker and both pump breakers. Wait @5 minutes (set a timer for sure cause humans are impatient lol) . Turn the ck trol center breaker on , then the pump breakers.
As for why it happened, not a flippen clue.
 
Ahultin said:
Mine have done this as well twice in the @1.5months the system has been up. In my case a complete reboot works. There seems to be capacitors that maintain power for some time after disconnect so you have to shutoff the control center breaker and both pump breakers. Wait @5 minutes (set a timer for sure cause humans are impatient lol) . Turn the ck trol center breaker on , then the pump breakers.
As for why it happened, not a flippen clue.
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Oh, so close! I shut everything down, waited 10 minutes and turned both breakers back on in the order you described. So, the pump filter now reads, "Display not active" which I think is a good thing. However, this had no effect on my jet/water feature pump. So, unfortunately, that's the only positive thing because the errors still remain on the App and still no ability to turn on either pump either from the App or the ET.
 

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Kuivato said:
Deleting the App and re-downloading did not clear the Communication Lost errors.
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Looking at the photos and reading your description (while also recognizing that you said it previously worked) it does not appear that your feature pump is hooked up as it should be. Presuming the yellow wires are the feature pump, those should be either hooked straight to the breaker or on the line side of the relay. There should then be a 2 pin rs485 cable plugged into the side of the feature pump, is there? Without that the feature pump is acting as a dumb pump thru the relay(on off control only). Does the feature pump have power?
 
Thanks for your response and reviewing the issue. The PB hasn’t installed the jets yet, so I don’t believe I have a complete connection/setup at this point to the feature/jets pump although I was able to use thatbsame pump for my water feature via the App. Just not the jets obviously. I do have power to both pumps and they both have the RS-485 connections. Another issue is I don’t have my SWG hooked up yet either. I meet my 28 days this Saturday for salt generation.
 
Kuivato said:
Thanks for your response and reviewing the issue. The PB hasn’t installed the jets yet, so I don’t believe I have a complete connection/setup at this point to the feature/jets pump although I was able to use thatbsame pump for my water feature via the App. Just not the jets obviously. I do have power to both pumps and they both have the RS-485 connections. Another issue is I don’t have my SWG hooked up yet either. I meet my 28 days this Saturday for salt generation.
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If you do infact have the rs485 hooked up on the feature pump, that is likely part of your issue. The easytouch is trying to activate the pump thru rs485 while also turning on that relay.
Making the assumption again that yellow is the feature pump, you would want to do one of the following:
1. Move the two yellow wires on relay 3 from the load side to line side. The advantage to this is if you have anything later that you want to add that is dependent on the power state of the feature pump you have the load side available for this.
2. Disconnect all 4 yellow wires and wire nut the wires on screw 1 and 2 together and screw 3 and 4 together. Advantage to this is you now have an additional relay available for anything else.
3. Remove the wires on screw 1 and 3 from both the relay and the breaker, move the wires from screw 2 and 3 on the relay directly to the breaker. Advantage to this is like 2 above as well as removing the wire nut as a potential future failure point - you need to be able to properly torque the wires on the breaker to do this.

Last thing I'll throw out is while the above is definitely an issue (you can confirm in the easytouch and or intelliflo manual) since yiu can now activate the circ pump from the easytouch but not from screen logic, you may just need to reboot the screenlogic adapter which should be connected to your router.
 

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Ahultin said:
If you do infact have the rs485 hooked up on the feature pump, that is likely part of your issue. The easytouch is trying to activate the pump thru rs485 while also turning on that relay.
Making the assumption again that yellow is the feature pump, you would want to do one of the following:
1. Move the two yellow wires on relay 3 from the load side to line side. The advantage to this is if you have anything later that you want to add that is dependent on the power state of the feature pump you have the load side available for this.
2. Disconnect all 4 yellow wires and wire nut the wires on screw 1 and 2 together and screw 3 and 4 together. Advantage to this is you now have an additional relay available for anything else.
3. Remove the wires on screw 1 and 3 from both the relay and the breaker, move the wires from screw 2 and 3 on the relay directly to the breaker. Advantage to this is like 2 above as well as removing the wire nut as a potential future failure point - you need to be able to properly torque the wires on the breaker to do this.

Last thing I'll throw out is while the above is definitely an issue (you can confirm in the easytouch and or intelliflo manual) since yiu can now activate the circ pump from the easytouch but not from screen logic, you may just need to reboot the screenlogic adapter which should be connected to your router.
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I won't be able to get to this tonight, but I will tomorrow morning. Thank you.
 
I'd like to provide an update to the Connection Lost issue I was having on my two Pentair Intelliflo pumps in order to help others experiencing this issue. After checking the wiring, resetting breakers, unplugging RS-485 connections, resetting the screelogic adapter, deleting and reinstalling the app, calling Pentair.....

The PB scheduled a warranty service call with Pentair. A gentlemen with 20 years of experience servicing Pentair equipment showed up, took one look and immediately connected his laptop to flash the software and provide an update. He said it's a known issue. It will work fine for awhile (mine was 3 weeks), but eventually it will need a software update.

So, there you have it! Calling Pentair didn't help me, but actually having a service company visit the property was key and finding a competent one at that was the difference maker.

I appreciate the support and the troubleshooting throughout my dramatic experience with a new pool. God Bless.
 
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K,

So, what did the Pentair Tech update???

Did he update both of your pumps or the EasyTouch?

Can you post the software versions that you now have?

It is odd that it is a known issue, yet no one here has heard of it..

Thanks,

Jim R.
 
Jimrahbe said:
K,

So, what did the Pentair Tech update???

Did he update both of your pumps or the EasyTouch?

Can you post the software versions that you now have?

It is odd that it is a known issue, yet no one here has heard of it..

Thanks,

Jim R.
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He connected his laptop to each pump. Just confirmed communication was restored via the ET, but he did not update the automation panel. I'm now on 3.05-VSF Firmware Version. Keeping in mind, I did call Pentair last week and that rep suggested I disconnect the yellow wire and check the system and then disconnect the green wire and check the system on the J20 communication screw terminal. Neither of those steps produced any value and he did not inform me about "the known issue."
 

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Something similar was also happening with my pool, build completed in Feb this year, occurring every 2-3 weeks. I was able to reset power at the main circuit breaker to get it working again but it would always reoccur. It was very frustrating! Then it happened 3 times in 1 week and I’d had enough of it. I finally reached out to my pool builder who then put in a Pentair warranty service call. The tech came out and was very familiar with this issue and told me that Pentair recently put out a firmware update which will likely fix this problem. The last event was July 6, firmware was updated on July 28 and now it’s been over 6 weeks since the firmware update and over 9 weeks since the last communication lost error. Hoping we are in the clear since it used to occur every 2-3 weeks.

If you’re still having this issue, have you reached out to Pentair? I saw another post on here which reported similar issues with lost communication and responses also mentioned the firmware update.
 
mynite said:
Something similar was also happening with my pool, build completed in Feb this year, occurring every 2-3 weeks. I was able to reset power at the main circuit breaker to get it working again but it would always reoccur. It was very frustrating! Then it happened 3 times in 1 week and I’d had enough of it. I finally reached out to my pool builder who then put in a Pentair warranty service call. The tech came out and was very familiar with this issue and told me that Pentair recently put out a firmware update which will likely fix this problem. The last event was July 6, firmware was updated on July 28 and now it’s been over 6 weeks since the firmware update and over 9 weeks since the last communication lost error. Hoping we are in the clear since it used to occur every 2-3 weeks.

If you’re still having this issue, have you reached out to Pentair? I saw another post on here which reported similar issues with lost communication and responses also mentioned the firmware update.
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Dude. I have been fighting this for 5 months. New cables, rewired all connections, called the company I bought it from. Nothing. I even ordered the new intellicenter upgrade for 2012 or newer systems figuring it was the firmware in my easytouch. I am going to check my firmware on the pump tomorrow which I have a sneaky suspicion is the root cause. I am glad that I finally found others with the same problem because I was going crazy trying to figure this out.
 
Confirmed that my firmware is 3.03 VS. I called Pentair this morning and went over the issue with them. Supposedly this model is not listed as having been affected by the defect in the manufacturing process (some 3rd party that did the programming) they attributed it to so they created a work order and the department that handles this stuff is supposed to get back to me. I will post here what I find out as I know how frustrating this problem is. For me it is a big deal in that when the pump loses comms it stops working altogether. Because my spa spills into my pool my spa will slowly drain exposing the plaster which loves to crack in the heat here in AZ.
 

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