- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
Hayward Aquaconnect "null"
- Thread starter Poolnerdgrandma
- Start date
- Jul 21, 2013
- 55,445
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
A little more info.. we can connect to the local server. Also on aquaconnect web we can see historical data. But the menus on both the app and website aren't displaying any options, just "null" (the app) and "!!DISPLAY!!" on the website.
- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
Yes, we seem to be at the "call tech support" stage of that document. After 40 minutes on hold with Hayward, I gave up and called our PB. Waiting to hear back.
- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
We are able to connect via the local LAN to the Aquaconnect server, and control the pool (see first image).
The andriod app shows some status, but menu entries show "null". Note: buttons "work" but you have no idea what is being pressed (second image).
The website has similar weirdness (third image).
We've followed the flowchart, (4th image) and are at the "call for help" stage. We've done that... Started with Hayward, gave up after 45 minutes on hold, called the PB, who determined we'd have to talk to Hayward, waited 3 weeks and heard nothing, called the PB again and PB has again asked Hayward to get in toch with us.
Sigh. Has anyone else seen anything like this? The issue has persisted despite multiple reboots of the Aquaconnect and router, reinstall of app, etc.
Failing that, is there any way to get Hayward's attention ?
The andriod app shows some status, but menu entries show "null". Note: buttons "work" but you have no idea what is being pressed (second image).
The website has similar weirdness (third image).
We've followed the flowchart, (4th image) and are at the "call for help" stage. We've done that... Started with Hayward, gave up after 45 minutes on hold, called the PB, who determined we'd have to talk to Hayward, waited 3 weeks and heard nothing, called the PB again and PB has again asked Hayward to get in toch with us.
Sigh. Has anyone else seen anything like this? The issue has persisted despite multiple reboots of the Aquaconnect and router, reinstall of app, etc.
Failing that, is there any way to get Hayward's attention ?
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We have had the exact same problem for several months now. Called Hayward support and was on hold for 60 minutes and they hung up on me. Called again and left a call back number. Hope someone can solve this issue. Having mobile access to the pool controls was a big selling factor for us.
Hayward Tech Support fixed the problem. Had to give them the mac address of the Aquaconnect and user name and password. They went in and fixed it.
- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
- Sep 15, 2018
- 941
- Pool Size
- 17000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
Update: after repeated frustrating attempts by myself and the PB to reach Hayward, I messaged them on Facebook. They responded with a magical email address, and after a couple of rounds of email in quick succession, they did just what @Deckqueen said... got my username, password, and MAC address, and fixed it in a few minutes.
The email address is customerappsupport AT hayward.com
All's well that ends well. I wish their front end tech support (phone answering) was even close to the level of their back end (fixing the problem, fast!)
The email address is customerappsupport AT hayward.com
All's well that ends well. I wish their front end tech support (phone answering) was even close to the level of their back end (fixing the problem, fast!)
I've been seeing this on my Android App for a couple of months and decided to finally dig into it. After reading this thread, I logged into the AquaConnect Web portal. From there all I did was power down and up the HomeNET device, Logged out, logged in, updated <Pool Settings> data , logged out and in a couple more times and "viloa" - null's are repaced with data.
