Recent content by LegendsCreek

They didn't carry my specific board and wanted to check it out before ordering. Wasn't a big deal as I am always here running my business. That is a shame about the settings but I will try to copy them all down. Thanks so much for all your help!

Found a dealer who came out today and said its the circuit board. Hayward agreed to only cover the cost of the new board and no labor but that is better than nothing. I do have a few questions... Will I lose all my settings (timer, etc)? I want to try and write everything down before that...

So this morning I called the "Platinum Dealer" for State of RI. The guy said that because I didn't purchase the equipment from them they will not service it even though I have valid warranty cards now from Hayward. That is like being turned away by a Chevy dealer for car service because you...

I got both the SWG and the control board registered but there is no option to file a claim. Any info would be appreciated. Thanks!

I was able to find a dealer close to me and works on controls. Can I file a warranty claim online? The last time I called Hayward for help I waited on hold for 2 hours and the person who finally answered didn't even have basic understanding of their own equipment.

Wow I had no idea... so I can bring this cell to a dealer to have it tested? I don't think my current dealer tests them. Where can I find a list of dealers?

I don't have the old cell anymore. The new one shows: 3E19066

I have been keeping the salt between 3000 and 3400 depending on how much rain we get each season and the amount of filling and backwashing I do. When I press the diagnostic button then +, it counts down from 15 seconds and i believe reverses polarity and then it displayed the reading I posted...

Diagnostics shows: 32.14V 0.00A Temp - 82 000PPM. I don't know why the previous cell failed, but we cleaned it twice annually with muriatic and I am religious about keeping all balance levels within TroubleFreePool suggested levels an have been since putting the pool in. Perhaps the cell...

We purchased the system on Amazon and then I installed it and wired it with the help of the pool company that put in my pool so it might be too late.

Thanks again for all this info! The box was bought when we put the pool in. It was 2017. Do you think that is too soon to have to do this sort of repair? Thanks

Thanks for the info! I have never soldered before, but I could probably youtube it to find out. What exactly would I be looking for?

Good afternoon forum. I am having a bit of trouble with my SWG. I have a PL-PLUS Prologic. My SWG is less than 4 months old as I replaced it this summer. Everything was great but now the system is reading 0000 PPM. I did a test and my salt is 3000. Now it is not making any chlorine and my...

Hi everyone, We have an in ground pool that has run flawlessly until today. It was installed last year. Our goldline PL-Plus controls the filter, salt generator, lights, etc. We have had tons of rain so today I went to backwash and remove some of the water so I pressed the filter button to...

Well that is good news! Thank you very much for looking at my test levels. We are also considering adding Borax so adjusting the TA and PH is something we need to pay some close attention to first.