Recent content by JSTech

My 5 year old Pentair Ultratemp Hybrid lost all of it's Freon. Who knew it had freon.... Anyway, the warranty states that the Heat pump side has a lifetime warranty and the gas side has a 2 or 3 year warranty. Pentair is hesitant to acknowledge that this is the heat pump side but a gas...

I am trying to use the Alexa app with 2 pools. Alexa knows there are two pools but if I actually say the command correctly it responds that access to the pool is restricted. I am using the command "Ask Pentair Chat to switch to 'Desert Pool'" How and where to I remove the "restriction"...

Has anyone been able to use Alexa commands when you have two pools in Intellicenter 2. I have tried every combination I can think of and Alexa just tells me it doesn't know which pool I want. I understands that I have 2 pools so it must be a syntax issue. Here is what I have tried so far: Ask...

One problem solved. The user although it looked like it was created on the Intellicenter Control panel wasn't actually completed. I finished the process and it updated the user info to the server. User is now working on both the app and website portal. I am still not able to control the...

App Remote access issue: The pool that I am working on is able to be accessed via the App only in Local pool mode. I can't see it outside the network. I don't think the user has actually been created for outside access since I can't log into the intellicenter.com site either. I will call...

Hi, thanks for the reply. There are three issues (one is new). On the App, I can connect to the pool via the local IP address but I have no Remote (outside my WiFi network) access. Then via the intellicenter.com site I get the error "WHOOPS! The username & password entered does not...

I no longer see my pool when outside my home network. I have verified that the pool is on the internet, I can connect locally and even via the intellicenter.com site but my pool does not show up on the intellicenter app. iOS and Android. Any idea what I am missing? The web access is "ON"...

I live in the Palm Springs area and.last year built a new pool with all Pentair equipment. I am trying to automate some actions and fine tune access and features. Pretty well versed on Intellicenter App but run into problems and need more help than my pool cleaner can provide. Jane