Recent content by JenfromNC

  1. J

    New heater not heating

    Well in case anyone else finds this on a search for a similar issue… someone pushed buttons on the unit and turned the temp off max. I guess the temp has to be on max for the Omni app to be able to control it. So a super stupid simple fix. The pool guy blamed us. Dude. We haven’t touched that...
  2. J

    New heater not heating

    Hi! New pool this year. between covid, and being super busy, and being generally not awesome, we never got pool school with our builder. I don’t need it for chemicals (thanks you guys!) but we didn’t get a good tutorial on our hardware. so. It did work. Then it got hot outside and it stopped...
  3. J

    My kids have red eyes. Please help!

    I know the FC is high today, but this is the first time its been over 9. So my previous pH readings should be accurate? Or not? Should I go ahead and dump some acid in it tonight while I wait on the FC to drop? They swim every day, so if I can make it a little better for tomorrow, I would like...
  4. J

    My kids have red eyes. Please help!

    I do not know what I am doing wrong. It has to be user error. My mermaid child has been swimming with no goggles, but after she gets out of the pool her eyes are wrecked. My numbers looked fine so we were theorizing that it was outdoor allergies since her nose was also running. She doesn't go...
  5. J

    Ladder help. Its too high.

    It has some sort of cups and the cups were wired in before the concrete was poured. I don’t know if the cups are universal or what as they had the cups long before the ladder showed up, and we have the ladder way before they brought the hinges over. They claimed they had issues finding the...
  6. J

    Ladder help. Its too high.

    Well that makes sense!! i have no idea what brand the the ladder is. They didn’t bring us a ladder or a handle for two months and when they did show up with them, it’s not what we wanted. i don’t know if supply issues or incompetency. the hinge visually looks like this one, but can’t verify...
  7. J

    Ladder help. Its too high.

    My pool builders are a bunch of idiot doofuses and I’m no long speaking to them. I have many bad words to say. Anyyyyway. we are eventually going to have our auto cover we paid for installed. So our deep end ladder is on hinges so it will tilt out of the water so we can close the cover. The pool...
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  13. J

    2 borates questions!

    The pool is brand new, so i haven’t had to raise pH at all. I personally haven’t added anything that would have raised borates, but I’m not sure what all the PB people dumped in it before i took it over. i was reading the borates could help keep the SWG clean, and it seemed like an easy enough...
  14. J

    2 borates questions!

    Oh, i didn’t think about testing for the borates before adding. It’s a brand new pool, so i wouldn’t expect it be in there, but as i don’t know what it actually is or really comes from, i guess it could be! :ROFLMAO: Don’t really know what CSI is. its a calcium thing, right? I haven’t dived...
  15. J

    2 borates questions!

    i can’t get my TA to drop down to 70. its just sticking hard at 80. I’ve added acid and aerated a couple of times but it is sticking 80. is 80 close enough or do i absolutely need to hit 70 before adding borates? I’m not having any pH issues (i don’t think. I’m new at this. I haven’t added acid...