Intellicenter app problem

[StLDave]

I have an Intelecenter that was working just fine with the Intelecenter 2 app. Pentair indicated this was being replaced with the Pool App. I expected a seamless transition to the new app. Instead I get these two screens. going to the Connect via Local Network, gets me to the second screen. Why I would need to connect my mobile device to my WiFi makes no sense, but I have tried. I looked up my IP on the Intelecenter and put it in. No passcode should be required. I get an error code. I put in the IP on my phone for my home network, still no go.

Any thoughts for this simple change? I am missing something and it is driving me nuts!

 

[ajw22]

What model WiFi network does your house have!

Is it a mesh network?

It is saying your IntelliCenter is on a different subnet then your phone.

What is the IP address and subnet mask for your IntelliCenter and phone?

 

[StLDave]

Again, I made zero changes to any home network. Is there some network reconnect I can use? Looks like the pool is not on my home network?

I have a eero mesh. One the base unit for my pool the green light is on, nothing seems to be blinking. Unplugged that and not impact on reboot.

Pool IP is 192.168.4.196, my WiFi shows 192.168.5.28

 

[ajw22]

Again, I made zero changes to any home network. Is there some network reconnect I can use? Looks like the pool is not on my home network?

I have a eero mesh. One the base unit for my pool the green light is on, nothing seems to be blinking. Unplugged that and not impact on reboot.

Pool IP is 192.168.4.196, my WiFi shows 192.168.5.28

Eero mesh is part of your problem.

192.168.4.XXX can be a different subnet then 192.168.5.XXX

What is the subnet mask in your phone and pool panel?

Subnets are the way TCP/IP separates traffic on a network.

What are the DHCP settings for your network? If you do not know, then you need to speak to whoever setup your Eero system.

 

[StLDave]

Quick question. Should there be more than a single light on at the base unit? I am actually hard wired from this unit to my Wi-Fi, thinking it is the base or antenna? Base pick shows one light, antenna has two lights blinking, looks like it is normal. have reset everything and still have no internet. Could base unit be bad?

 

[ajw22]

Nope. You are guessing wildly.

If the remote connection works, which you say it does, then the wireless link is fine.

Your problem is that Pentair requires the panel and phone to be on the same WiFi subnet for a local connection to be made.

 

[StLDave]

Don't think I said remote connection works? I think that is my issue. I did an internet connection test and got the pic below. Tried to reset wifi and got a spinning wheel of death. Reset wifi, reset entire box. Still no connection.

Should the link box connected to the house router have some blinking going on?

 

[ajw22]

Tried to reset wifi and got a spinning wheel of death. Reset wifi, reset entire box. Still no connection.

Reset WiFi on the IntelliCenter panel?

Let's begin with some basics.

Your IntelliCenter link does not use WiFi. A Wi-Fi connection is used if you have the Engenius Wi-Fi bridge, which you do not have.

You have the 900MHZ Wireless link. It connects the IntelliCenter panel directly to your router not using WiFi.

Pentair Automation Systems - Further Reading

www.troublefreepool.com

You will only get flashing LEDs when you have a good network connection.

What network settings does your IntelliCenter show when you go to Configure Ethernet screen?

Please answer the questions I asked above about DHCP and your network submask.

 

[ajw22]

This was a similar problem. Maybe it will give you some clues where to look.

Pentair intellicenter won't connect to wifi

Hi all, My pentair intellicenter app stopped connecting to my intellicenter panel. I went out to the panel to reconnect my wifi. The intellicenter panel will not connect to the wifi device. When trying to find a network it just keeps spinning and won't come up with any networks to connect to. I...

www.troublefreepool.com

 

[StLDave]

Yeah, read this, mine is plugged in! Here is Ethernet info from pool.

 

[ajw22]

Turn USE DHCP on and see if the screen populates with the correct Ethernet settings for your network.




These settings for your home network are incorrect. These are defaults when the panel is not given network settings.

Pool IP is 192.168.4.196,

Where did you get 192.168.4.196 from, that is not what your panel is showing?

 

[StLDave]

So DHCP on or off, no difference in the settings on my pool panel. These numbers are in the system, appear to be defaults? Can I change them if need be?

If I go into my phone settings and look at my home WIFI settings, it shows my IP address as 192.168.5.28 at this point, subnet mask is 255.255.252.0.

So my wireless link has a ethernet cord connection to my router, no wifi involved, as you have been saying. It is plugged in to a common adapter that connects to one of my Eeros, which also has my main router connected to it. My phone connects to my wifi, my 900mhz link is direct plugged in, is it possible the link quit working?

Thanks for your help.

 

[ajw22]

is it possible the link quit working?

It is possible.

How far apart are the two boxes in the wireless link? It looks like they are not seeing each others signals.

Can you run a 300 foot or less Ethernet wire from a router or switch port and plug directly into the IntelliCenter PCB to confirm it is a link problem?

 

[StLDave]

Linked worked great all last year. units are maybe 100 feet apart based on a quick walk off. Does that sound excessive?

I can take one of my Eeros out and plug it in out by the box. Is ethernet plug exposed or inside the screwed on cover? don't see it inside the main panel door.

 

[ajw22]

Linked worked great all last year. units are maybe 100 feet apart based on a quick walk off. Does that sound excessive?

Depends if some other 900 mhz devices appeared in your area and are causing interference.

I can take one of my Eeros out and plug it in out by the box. Is ethernet plug exposed or inside the screwed on cover? don't see it inside the main panel door.

Ethernet jack is on the middle of the main PCB behind the top flip out panel.

https://www.pentair.com/content/dam/extranet/nam/pentair-pool/residential/automation/intellicenter/manuals---user-docs/intellicenter-installation-guide.pdf

https://www.pentair.com/content/dam/extranet/nam/pentair-pool/residential/automation/intellicenter/manuals---user-docs/high-power-wireless-link-kit-manual.pdf