Completely disgusted with alternative sanitizer

cartemj06

Active member
Jun 22, 2024
33
South Central PA
Pool Size
12500
Bought a house with a pool, because we never had vacation and really just wanted home to be our place to be.
Pool is/was a Biguanide pool, previous owner said all you had to do was open it up, replace the jets and plugs remove the gizmos and add steps 1-2-3, take sample to pool store, all done!
I did a bunch of searching and found what I could about Biguanide. Fiance loved all the selling points, we like to be frugal and take care of our stuff not make unnecessary purchases or waste and didn't want to be filling the landfill (semi-crunchy, not full on crunchy but conscientious).
I have never operated a pool before, but I am mechanically savvy, and I figured out how to get everything going, opened the pool in late April.
Followed all the directions from online, the back of the bottle and the notes left by the previous homeowners to the letter. Took the sample to the pool store and they said there was no "shock" and to add another gallon and a half.
The sanitizer level was good. the PH and TA were low. so I added the "total alkalinity" product.
She suggested an enzyme product to keep everything super clear since there would be a lot of pale people and sunblock going in the pool.
She made special note that they normally recommend phosphate remover since my area is surrounded by farms (we're one of them) but we didn't have any phosphates in our water! if you don't know yet, this was a yellow light that I sped right past because I honestly didn't know any better.
waited the prescribed week for testing, the pool supplies left by the previous owner included test kits so I tested the biguanide with a color block. Doesn't match 30, doesn't match 50, it is between the shades so it's in range. Peroxide 0.
add maintenance dose of algicide. I start trying to find documentation of the target range for the peroxide, since the pool store print out said 30-300 and that seemed too broad to me. I also being totally new thought that shock was a a once a week thing and did not know/understand that it was supposed to be a maintained level. Once I found that out I thought if the level is 0 I needed to add the gallon and a half again. With the peroxide I was left, and what I purchased at the pool store I should have had 2 months supply. I used it by June, and had not gotten in the pool once yet.
I knew it was expensive but I was/am having doubts at this point. Fiance wants to make it work she is doing none of the work and has fallen in love with the sales pitch for this product and the "benefits" of it.
I keep doing the research and I figure that the there is peroxide in the pool, and then it takes a while to go away but always fizzles to 0 the filter is eating the peroxide. I am not looking forward to opening the filter because I really don't want to put the pool out of commission or worse I have no idea what I am doing and could be in over my head quickly. I don't want to be ordering all new laterals or what if I can't get parts... But I decide I need to see what's happening, so I open the filter (the whole top half has to be removed) and the sand looks like a cat's litter box! I immediately go to the pool store, buy another $135 case of peroxide and 300# of filter sand.
I fight with the filter until I am holding a flashlight in my mouth at 11pm to get it tightened up and holding water with the pump running. Third time's a charm! Put in the requisite 1.5 gallons peroxide, go to bed.
There is a residual peroxide level in the morning and I decide we're going to fire up the heater for the first time and have a swim the next evening after work.
We float around the pool the next three nights, and then I notice a little white thing in the water, remember I am a TOTAL newb so Just think "that's weird, maybe it was in the new sand or something" try to catch it but can't and then I push it to the skimmer. one of the nights I thought the water smelled like a stream, like it reminded of water where you catch a trout. and I thought I better do a test. ZERO peroxide again. I start googling and searching and then I come upon the white water mold in the search results. I think "that looks familiar". I look on the Baquacil website and on the algaecide bottle there's instructions for this.
I put the algaecide in the skimmer run the pump for one minute and shut off the pump. the next morning I measure out the algaecide dose again, start the pump and put algaecide in front of the return and add the peroxide front of the skimmer as someone somewhere in my research directed. The pumps strains likes it's going to lose prime, the filter is percolating and I look across the pool at the return which is now belching what looks like brown mustard and water in a blender and before the panic can even begin there are sheets of biofilm spitting out of all three returns. The pool looks like someone had made skin confetti and it was new years eve in some aquatic horror show.
At this point I was equal parts angry and defeated. but I thought I will clean this up and the recover from it and everything gonna be OK. I vacuumed this to waste, refilling with my garden hose between vac sessions, and have been running the pump 24/7. when I took the jets off to clean them, I got more. every time I turn off the pump and turn it back on I get a few or a couple more.
Then I got to thinking, I am surrounded by farms and there is a stream 35 yards from my pool. There is wildlife galore and I cannot stop any of it from dragging in the next algae or bacteria. every earthworm, frog, and mayfly are now an existential threat to this pool. I can't afford enough peroxide and I don't have the time to battle what was supposed to be a peace giving part of my life. I never want to do this again. I explained the whole thing to my fiancé, and she finally agreed there was no way to make this work long term. I want to swim at some point this summer not just constantly clean and throw away money to never actually get to enjoy the pool.
How do we actually get this nightmare to a trouble free pool? I know you're going to say convert to chlorine and direct me to the article. I want to know how (nuts and bolts) and I really want to know that it's going to work, and that I have resources to reach out to and ask questions. I don't want to create a major disaster or spend $1000s of dollars to clean up a mess I made because I "saw it on the internet"...
 
Welcome to TFP! :wave: You want clear water right? Chemistry that is stable, consistent, sanitary, and keeps the water clear at the most reasonable cost? Then you are at the right place and yes, you should convert. Baqua products are not only a mess to work with but can be quite pricey.

You've already been down the pool store rabbit hole and spend a good but of money that honestly could've been applied to a proper test kit and had this done already. SO here's what I would suggest so that you can get about 3 good months left for this season and close in Sep/Oct on a good note:

1. Proper test kit. That's step #1. Either a TF-100, TF-Pro Series, or Taylor K-2006C. IMO the TF products are a better value, but get what you wish, but get one of those ASAP.
2. Read the Baqua covert page below. Be prepared to get that thing converted. Consider exchanging a good amount of water before attempting to convert to rid the pool of all the product(s) added previously.
3. Once the conversion process is complete, we can coach you through long-term water balancing. It's much easier than you might think.
4. Download our PoolMath APP. Load your pool info and start experimenting with it so learn.

See the links below to help you with everything I just mentioned. Be sure to bookmark our Pool Care Basics page which has tons of great articles to help. If you have any questions let us know.



 
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By the way, are you on a well? If so, please add that to your signature too.

Oh, and if/when you download the APP, go into your APP settings and you can switch the toggle to allow test logs to be linked to your TFP profile so we can see all of your future testing results.
 
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Bought a house with a pool, because we never had vacation and really just wanted home to be our place to be.
Pool is/was a Biguanide pool, previous owner said all you had to do was open it up, replace the jets and plugs remove the gizmos and add steps 1-2-3, take sample to pool store, all done!
I did a bunch of searching and found what I could about Biguanide. Fiance loved all the selling points, we like to be frugal and take care of our stuff not make unnecessary purchases or waste and didn't want to be filling the landfill (semi-crunchy, not full on crunchy but conscientious).
I have never operated a pool before, but I am mechanically savvy, and I figured out how to get everything going, opened the pool in late April.
Followed all the directions from online, the back of the bottle and the notes left by the previous homeowners to the letter. Took the sample to the pool store and they said there was no "shock" and to add another gallon and a half.
The sanitizer level was good. the PH and TA were low. so I added the "total alkalinity" product.
She suggested an enzyme product to keep everything super clear since there would be a lot of pale people and sunblock going in the pool.
She made special note that they normally recommend phosphate remover since my area is surrounded by farms (we're one of them) but we didn't have any phosphates in our water! if you don't know yet, this was a yellow light that I sped right past because I honestly didn't know any better.
waited the prescribed week for testing, the pool supplies left by the previous owner included test kits so I tested the biguanide with a color block. Doesn't match 30, doesn't match 50, it is between the shades so it's in range. Peroxide 0.
add maintenance dose of algicide. I start trying to find documentation of the target range for the peroxide, since the pool store print out said 30-300 and that seemed too broad to me. I also being totally new thought that shock was a a once a week thing and did not know/understand that it was supposed to be a maintained level. Once I found that out I thought if the level is 0 I needed to add the gallon and a half again. With the peroxide I was left, and what I purchased at the pool store I should have had 2 months supply. I used it by June, and had not gotten in the pool once yet.
I knew it was expensive but I was/am having doubts at this point. Fiance wants to make it work she is doing none of the work and has fallen in love with the sales pitch for this product and the "benefits" of it.
I keep doing the research and I figure that the there is peroxide in the pool, and then it takes a while to go away but always fizzles to 0 the filter is eating the peroxide. I am not looking forward to opening the filter because I really don't want to put the pool out of commission or worse I have no idea what I am doing and could be in over my head quickly. I don't want to be ordering all new laterals or what if I can't get parts... But I decide I need to see what's happening, so I open the filter (the whole top half has to be removed) and the sand looks like a cat's litter box! I immediately go to the pool store, buy another $135 case of peroxide and 300# of filter sand.
I fight with the filter until I am holding a flashlight in my mouth at 11pm to get it tightened up and holding water with the pump running. Third time's a charm! Put in the requisite 1.5 gallons peroxide, go to bed.
There is a residual peroxide level in the morning and I decide we're going to fire up the heater for the first time and have a swim the next evening after work.
We float around the pool the next three nights, and then I notice a little white thing in the water, remember I am a TOTAL newb so Just think "that's weird, maybe it was in the new sand or something" try to catch it but can't and then I push it to the skimmer. one of the nights I thought the water smelled like a stream, like it reminded of water where you catch a trout. and I thought I better do a test. ZERO peroxide again. I start googling and searching and then I come upon the white water mold in the search results. I think "that looks familiar". I look on the Baquacil website and on the algaecide bottle there's instructions for this.
I put the algaecide in the skimmer run the pump for one minute and shut off the pump. the next morning I measure out the algaecide dose again, start the pump and put algaecide in front of the return and add the peroxide front of the skimmer as someone somewhere in my research directed. The pumps strains likes it's going to lose prime, the filter is percolating and I look across the pool at the return which is now belching what looks like brown mustard and water in a blender and before the panic can even begin there are sheets of biofilm spitting out of all three returns. The pool looks like someone had made skin confetti and it was new years eve in some aquatic horror show.
At this point I was equal parts angry and defeated. but I thought I will clean this up and the recover from it and everything gonna be OK. I vacuumed this to waste, refilling with my garden hose between vac sessions, and have been running the pump 24/7. when I took the jets off to clean them, I got more. every time I turn off the pump and turn it back on I get a few or a couple more.
Then I got to thinking, I am surrounded by farms and there is a stream 35 yards from my pool. There is wildlife galore and I cannot stop any of it from dragging in the next algae or bacteria. every earthworm, frog, and mayfly are now an existential threat to this pool. I can't afford enough peroxide and I don't have the time to battle what was supposed to be a peace giving part of my life. I never want to do this again. I explained the whole thing to my fiancé, and she finally agreed there was no way to make this work long term. I want to swim at some point this summer not just constantly clean and throw away money to never actually get to enjoy the pool.
How do we actually get this nightmare to a trouble free pool? I know you're going to say convert to chlorine and direct me to the article. I want to know how (nuts and bolts) and I really want to know that it's going to work, and that I have resources to reach out to and ask questions. I don't want to create a major disaster or spend $1000s of dollars to clean up a mess I made because I "saw it on the internet"...
Just piling on to the above, baqua systems seem to be the most problematic and the most expensive (maybe because of all the problems they have).

I spend at most $200/year on pool related stuff (not including electricity).
 
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Just piling on to the above, baqua systems seem to be the most problematic and the most expensive (maybe because of all the problems they have).

I spend at most $200/year on pool related stuff (not including electricity).
Ugh, $200, that's one trip to the pool store. 300# of sand was $120, case of peroxide is $140.
Welcome to TFP! :wave: You want clear water right? Chemistry that is stable, consistent, sanitary, and keeps the water clear at the most reasonable cost? Then you are at the right place and yes, you should convert. Baqua products are not only a mess to work with but can be quite pricey.

You've already been down the pool store rabbit hole and spend a good but of money that honestly could've been applied to a proper test kit and had this done already. SO here's what I would suggest so that you can get about 3 good months left for this season and close in Sep/Oct on a good note:

1. Proper test kit. That's step #1. Either a TF-100, TF-Pro Series, or Taylor K-2006C. IMO the TF products are a better value, but get what you wish, but get one of those ASAP.
2. Read the Baqua covert page below. Be prepared to get that thing converted. Consider exchanging a good amount of water before attempting to convert to rid the pool of all the product(s) added previously.
3. Once the conversion process is complete, we can coach you through long-term water balancing. It's much easier than you might think.
4. Download our PoolMath APP. Load your pool info and start experimenting with it so learn.

See the links below to help you with everything I just mentioned. Be sure to bookmark our Pool Care Basics page which has tons of great articles to help. If you have any questions let us know.



not to sound like I'm made of money, I'm not, I want it done right. It costs what it costs. if I can do it right and it costs less that is all the better. I want to be able to have my friends and family get in my pool and have peace of mind I'm not going to make anyone sick.

TF-100 is in the cart, I want to make sure that is all I need on that front. I already have a magnetic stirrer if necessary. If that's it I will complete that transaction.

I am going shopping this afternoon, so I will be getting Muriatic Acid to lower PH down to 7.2.

Walmart and Lowe's both have the Pool Essentials 10% Chlorine near me. Guesstimate of how many gallons I might need?
 
Ugh, $200, that's one trip to the pool store. 300# of sand was $120, case of peroxide is $140.

Ouch, I can save you even more money with one simple action: don’t ever walk in a pool store again. You can buy pool sand at Home Depot or other hardware stores and it will be way way cheaper. Same thing with acid and chlorine. Find a Walmart/hardware store with a lot of chlorinating liquid (a.k.a. Plain bleach) for your Bacqua conversion.

Edit: i should clarify but dont want to overwhelm you in the middle of all the new info, but I use a salt water chlorinator that makes my chlorine for me and so I dont have to go buy it every week. It was prepurchased a few years ago so the $200 might be deceiving because of that. Everyone here would probabably recommend a SWCG system but Id rather see you get cleaned up from the bacqua train wreck before worrying about all that.
 
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I want to be able to have my friends and family get in my pool and have peace of mind I'm not going to make anyone sick.
We do it on the cheap and easy.

Please scroll the *whole* way through. Every post. It needs to sink in how we roll.

How Clear is TFP Clear?


if at all possible, strongly consider exchanging most/all of your water. Killing the baqua is expensive and requires alot of effort. Even if you drain twice leaving 12 inches in the shallow end to hold the liner in place, the remaining battle will be that much easier.
 
Last edited:
We do it on the cheap and easy.

Please scroll the *whole* way through. Every post. It needs to sink in how we roll.

How Clear is TFP Clear?


if at all possible, strongly consider exchanging most/all of your water. Killing the baqua is expensive and requires alot of effort. Even if you drain twice leaving 12 inches in the shallow end to hold the liner in place, the remaining battle will be that much easier.
Those pics are amazing! I am working too hard for lousy results here.
I am super scared to drain it like that, the liner is from 2016 and it makes me nervous to do that because I cannot fill it back fast enough. The pool is in a LOT of sun most of the day, yesterday it was 100 degrees and today it will be in the 90s.
I am going to vac it to waste and backwash today too, take out the ladder etc. I am working from home so I can test early AM, mid AM, lunch, Afternoon, evening...
Scrubbing/brushing doesn't scare me, sand change is what it is either way.

Do I need more than the TF-100 test kit?
I'm guessing I need to wait for it to arrive in order to start? in order to get the FC reading and know when I have hit 15.
 
I am super scared to drain it like that
Consider a no drain exchange listed in the link below.


It's not perfect as there is always some mixing, but if you ran it long enough, you'd have waaaaaaay less fight ahead of you.
 
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Welcome @cartemj06 , sorry we’re meeting like this but no worries- we’ll get you fixed up!

The no drain exchange is the way to go here especially since you’ve been adding baqua products. The more of that stuff you can remove the less $5/gal chlorine you’ll burn through. To put it in to perspective- it takes a little under 2 gallons of 10% liquid chlorine to add 15ppm fc to your pool. With baqua in the water that can be gone in a matter of minutes.


Until your kit comes & you can actually get started you can plan your attack and get prepared with aquiring lots of liquid chlorine (10 gallons or so to start) and a have good source for more along with renting/buying a submerible pump to preform the water exchange.

The process of converting produces what we call “baqua goo” and one of the very last steps of the process is to change your filter media.
The kitty litter effect you experienced sounds like dirty zeo.
We recommend using #20 pool filter sand in sand filters.
This is usually around $20/50# bag
The only brand not recommended is quickcrete brand.
 
Welcome @cartemj06 , sorry we’re meeting like this but no worries- we’ll get you fixed up!

The no drain exchange is the way to go here especially since you’ve been adding baqua products. The more of that stuff you can remove the less $5/gal chlorine you’ll burn through. To put it in to perspective- it takes a little under 2 gallons of 10% liquid chlorine to add 15ppm fc to your pool. With baqua in the water that can be gone in a matter of minutes.


Until your kit comes & you can actually get started you can plan your attack and get prepared with aquiring lots of liquid chlorine (10 gallons or so to start) and a have good source for more along with renting/buying a submerible pump to preform the water exchange.

The process of converting produces what we call “baqua goo” and one of the very last steps of the process is to change your filter media.
The kitty litter effect you experienced sounds like dirty zeo.
We recommend using #20 pool filter sand in sand filters.
This is usually around $20/50# bag
The only brand not recommended is quickcrete brand.
I have done a bunch of mini exchanges in the past week, I have vacuumed the pool manually several times, and each time I would estimate 750gal down and refilling for hours with hose. So the water is like 30% new water after yesterday, diluting the Baqua down. The "sanitizer" level is lowered but who knows what the number is. The color block test I have for it I no longer trust. It says there is 30+ppm in the water, but that number has not changed since I stopped adding it and diluted the water by 30% and for good measure, my tap water supposedly has 15ppm. so that color block is meh.

The local Walmart had 10% chlorine in gallons 24-163 on the date so less than 2 weeks old?
Like I said, I am used to this thing costing 200$ every time I look at it, so there are 30 gallons of chlorine in. my 60-65* basement as we speak.
If the fight is lots of goo, skimming and brushing and backwashing then so be it.

At this point I am honestly disgusted with the Baqua, and not like ewww that's gross disgusted, more along the lines of how dare they tell people that it's an easy 1-2-3 with the benefit of your liner and swimsuit lasting 2x as long, and it won't burn your eyes.
Yeah, my swimsuit would last forever in my closet at this rate and the water can't burn your eyes if you can't get in it!
its supposed to be 10-20% more expensive than running a chlorine pool but you get that back in reduced maintenance/wear and tear and enjoyment.
$240 in sand, God knows how much in peroxide.

I am going to call the pool store at some point to see if they will exchange the sanitizer and peroxide I have left for the sand/CYA but I will be getting the sand and CYA probably on Friday just to have them on hand for when the time comes.
1719232437671.pngThis was the sand I used last time it is, and will likely be using again. I wish I had just opened the pool with chlorine and changed the sand in April and been done.
 
Yeah, my swimsuit would last forever in my closet at this rate and the water can't burn your eyes if you can't get in it!
This cracked me up 🤣 thanks for the chuckle 🤭

The 10-20% more expensive is likely compared to a “pool stored” chlorine pool - not a TFP pool.
Many tfpr’s with your size pool who manually chlorinate report around $300 a year even with liquid chlorine being so high. It was much less when bleach was $2.50/gal.
With a swcg (once the initial equipment is purchased) its generally much less $ on an ongoing basis.

That is good sand - also pricey $
The pool store doesn’t sell liquid chlorine?
That’s one of the only things that I buy there. If not, call around & see if any do. Some sell refillable jugs and may be cheaper & fresher.
You’ve definitely got the right idea about exchanging for stuff you actually need.

We often suggest folks do the conversion at opening since the baqua chems have dissipated some over winter, its a shame we didn’t meet sooner!

1 large water exchange usually takes less water than multiple small ones due to mixing but whatever you can do is certainly better than nothing.

Hopefully you’ll have your kit in hand in the next few days and be ready to do battle!
Take pics along the way- there’s often times crazy colors that occur during a conversion.

Ask away if questions arise as you go along- the lights are always on around here 😁
 
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I have done a bunch of mini exchanges in the past week, I have vacuumed the pool manually several times, and each time I would estimate 750gal down and refilling for hours with hose. So the water is like 30% new water after yesterday, diluting the Baqua down. The "sanitizer" level is lowered but who knows what the number is. The color block test I have for it I no longer trust. It says there is 30+ppm in the water, but that number has not changed since I stopped adding it and diluted the water by 30% and for good measure, my tap water supposedly has 15ppm. so that color block is meh.

The local Walmart had 10% chlorine in gallons 24-163 on the date so less than 2 weeks old?
Like I said, I am used to this thing costing 200$ every time I look at it, so there are 30 gallons of chlorine in. my 60-65* basement as we speak.
If the fight is lots of goo, skimming and brushing and backwashing then so be it.

At this point I am honestly disgusted with the Baqua, and not like ewww that's gross disgusted, more along the lines of how dare they tell people that it's an easy 1-2-3 with the benefit of your liner and swimsuit lasting 2x as long, and it won't burn your eyes.
Yeah, my swimsuit would last forever in my closet at this rate and the water can't burn your eyes if you can't get in it!
its supposed to be 10-20% more expensive than running a chlorine pool but you get that back in reduced maintenance/wear and tear and enjoyment.
$240 in sand, God knows how much in peroxide.

I am going to call the pool store at some point to see if they will exchange the sanitizer and peroxide I have left for the sand/CYA but I will be getting the sand and CYA probably on Friday just to have them on hand for when the time comes.
View attachment 588717This was the sand I used last time it is, and will likely be using again. I wish I had just opened the pool with chlorine and changed the sand in April and been done.
Is second exchanging whatever you can for just liquid chlorine. They often have 12.5% stuff. The other stuff is way more exoensive than it needs to.
 
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This cracked me up 🤣 thanks for the chuckle 🤭

The 10-20% more expensive is likely compared to a “pool stored” chlorine pool - not a TFP pool.
Many tfpr’s with your size pool who manually chlorinate report around $300 a year even with liquid chlorine being so high. It was much less when bleach was $2.50/gal.
With a swcg (once the initial equipment is purchased) its generally much less $ on an ongoing basis.

That is good sand - also pricey $
The pool store doesn’t sell liquid chlorine?
That’s one of the only things that I buy there. If not, call around & see if any do. Some sell refillable jugs and may be cheaper & fresher.
You’ve definitely got the right idea about exchanging for stuff you actually need.

We often suggest folks do the conversion at opening since the baqua chems have dissipated some over winter, its a shame we didn’t meet sooner!

1 large water exchange usually takes less water than multiple small ones due to mixing but whatever you can do is certainly better than nothing.

Hopefully you’ll have your kit in hand in the next few days and be ready to do battle!
Take pics along the way- there’s often times crazy colors that occur during a conversion.

Ask away if questions arise as you go along- the lights are always on around here 😁
When I told them I was going to convert and only use Liquid chlorine he said they didn't sell it, only pucks.
I asked what happens when the CYA gets too high, he said we have a chemical and we switch to the different puck. I asked about what happens when that puck puts too much Calcium in the water? You know where this is going. Their creating a constant loop of the customer chasing a problem that they help cause, and then help solve and in doing so create the next problem...
This site should be the standard training for pool owners and the store employees, they should stick to selling parts and toys. Get a little markup on the necessary stuff sure. But what they are doing is just immoral.
 
Yeah the pool stores are...special to say the least. I was in the same about about 4 years ago - bought a house with a pool, never having owned or maintained a pool.

Once you get the hang of TFP, you won't step foot in a pool store again. Their free testing is never free, just a way to get you to drop hundreds on potion after potion to fix problem after problem caused by aforementioned potions.

Follow all of the amazing advice you get here on how to get that pool converted and you'll have no regrets!
 
When I told them I was going to convert and only use Liquid chlorine he said they didn't sell it, only pucks.
I asked what happens when the CYA gets too high, he said we have a chemical and we switch to the different puck. I asked about what happens when that puck puts too much Calcium in the water? You know where this is going. Their creating a constant loop of the customer chasing a problem that they help cause, and then help solve and in doing so create the next problem...
This site should be the standard training for pool owners and the store employees, they should stick to selling parts and toys. Get a little markup on the necessary stuff sure. But what they are doing is just immoral.

What are the dimensions on your pool?
 
When I told them I was going to convert and only use Liquid chlorine he said they didn't sell it, only pucks.
I asked what happens when the CYA gets too high, he said we have a chemical and we switch to the different puck. I asked about what happens when that puck puts too much Calcium in the water? You know where this is going. Their creating a constant loop of the customer chasing a problem that they help cause, and then help solve and in doing so create the next problem...
This site should be the standard training for pool owners and the store employees, they should stick to selling parts and toys. Get a little markup on the necessary stuff sure. But what they are doing is just immoral.
I really try to support my local mom & pop shop when I can but they don’t test my water nor do I ask their advice. They likely only sell liquid chlorine because they use it themselves on their routes. I’ll be sad if they ever cease carrying it. They are also convenient for the odd part here & there albeit at quite a markup. They know me as the bleach lady lol 😂
When trying to obtain the fine filter basket for my dolphin I called them first before ordering on Amazon. I knew the part number and that it was compatible. The guy told me they had that one but it wouldn’t fit my bot & they didn’t carry one that did because they don’t sell the bot i have (internet model). He basically refused to sell it to me.
Oh well, I tried to give them my $$.
2 days later it arrived from Amazin and has been working ever since.
Blindly following anyone generally ends up bad or expensive or both!
Kinda like the medical system- If you let them they’ll have you taking every test & drug under the sun - then more to fix the troubles those cause. Gotta do your own due diligence/research.
 

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