AquaPure Meltdown
- Thread starter Scowman
- Start date
File a warranty claim.
It is a known defect where the water leaks past the O-ring on the center pin and causes corrosion.
It is a known defect where the water leaks past the O-ring on the center pin and causes corrosion.
Salt chlorinators
All Zodiac salt chlorinators carry a total and unconditional warranty valid for two or three years, depending on the model. No matter the cause of their deterioration, the control box and the cell will be repaired or replaced for the duration of the warranty.
https://www.zodiac-poolcare.com/support/warranty
Last edited:
S,
They won't if you don't file a claim.. The worst they can do is say no.
Thanks,
Jim R.
Warranty RMA Request | Fluidra USA
Fluidra is the global leader in the pool and wellness industry. We strive to deliver the perfect pool experience that enhances comfort, enjoyment, and peace of mind for pool owners.
www.fluidrausa.com
Zodiac Pool Systems LLC, a Fluidra Company (“Fluidra”) warrants all Jandy® branded products to be free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of retail purchase, with the exceptions listed below.
1. Variable speed pumps are warranted for three (3) years.
2. JXi™ heaters are warranted for one (1) year. Heat Exchangers on JXi Gas Heaters with factory-installed VersaFlo™ Integrated Bypass are warranted for five (5) years.
3. Heat pumps are warranted for two (2) years. Heat pump compressors and heat exchangers are warranted for five (5) years.
4. Nicheless underwater lights are warranted for three (3) years.
5. Complete electronic salt water chlorine systems (controller and cell purchased and installed together) are warranted for three (3) years.
6. Those certain Never Lube® valves made from CPVC are warranted for the life of the pool on which they were originally installed.
For the avoidance of any doubt, any Never Lube valve made from PVC is only warranted to be free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of retail purchase.
7. Refrigerant and other expendables are not warranted.
8. Replacement products, or parts, provided at no charge are warranted only until the original finished good’s warranty has expired.
Purchased replacement parts are warranted for ninety (90) days from the date of retail purchase, with the exception of electronic salt water chlorine generator cells and electrodes, which are warranted for one (1) year.
9. Maintenance tools are warranted for ninety (90) days.
10. All Jandy branded products used in a commercial application are warranted for a period of one (1) year from the date of retail purchase, unless a lesser amount of time is stated above in exceptions 1 through 9.
A commercial application is defined as any application other than a single-family dwelling.
This Jandy Limited Warranty does not apply to Jandy branded products purchased through the Internet or other e-commerce platforms, with the exception of Jandy branded valves less than three (3) inches in diameter, parts, and pool product accessories.
This warranty applies only to products installed and serviced by a contractor who is licensed and qualified in pool equipment by the jurisdiction in which the product will be installed, where such state or local requirements exists.
In the event no such state or local requirement exists, the installer and maintainer must be a professional with sufficient experience in pool equipment installation and maintenance.
This warranty applies only to products purchased and utilized in the 50 United States and Canada, is limited to the first retail purchaser, is not transferable, and does not apply to products that have been moved from their original installation sites.
The liability of Fluidra shall not exceed the replacement of the defective product or its parts, and does not include transportation costs, costs for labor to service or repair the defective product, or any items or materials required to make the repair including, but not limited to, refrigerant and other expendables.
Fluidra is not responsible for charges or delays incurred when a servicer is unable to perform service due to lock outs, animals, intolerable pool or spa water temperature when entry into pool or spa is required to perform service, service refusals, etc.
No reimbursements will be made for loss and/or usage of water, fuel or other resources resulting from product defect.
A third party service provider may charge the end-user customer for parts and/or labor required to resolve any issue not covered under warranty, such as improper installation.
Fluidra is not responsible for these charges.
Product discoloration, or any other cosmetic or superficial damage or deterioration, regardless of its cause, is not covered by this warranty.
This warranty does not cover failures, defects, malfunctions or complaints resulting from any of the following:
1. Failure to properly install, operate or maintain the product in accordance with Fluidra’s published installation, operation and/or maintenance manuals.
2. Improper equipment sizing or product mis-applications.
3. The workmanship of any installer of the product.
4. Use of non-factory authorized parts or accessories in conjunction with the product(s).
5. Product modifications or adjustments that are not in accordance with Fluidra’s published installation, operation and/or maintenance manuals.
6. Not maintaining proper pool and/or spa chemical balance [pH levels between 7.2 and 7.8, with ideal range being between 7.4 and 7.6; Cyanuric Acid (CYA) between 30 to 100 ppm; Total Alkalinity (TA) between 80 to 120 ppm (100 to 150 ppm for vinyl pools); Total Dissolved Solids (TDS) less than 1500 ppm, not including salt ppm; and Total (or Calcium) Hardness less than 800 ppm, with an ideal range being between 200 ppm and 400 ppm].
7. Corrosion, erosion, scaling, calcification or other conditions caused by water hardness, chemical imbalance, or lack of product maintenance.
8. Chemical contamination of combustion air; or improper use of pool/spa chemicals, such as introducing chemicals upstream of the heater or cleaner hose, or through the skimmer; or use of copper-based algaecides in conjunction with Nature2 products.
9. Abuse, damage during transit or installation, mis-handling, tampering, vandalism, alterations, accidents, fires, floods, storms, earthquakes, power surges, lightning, pets or other animals, insects and/or their hives or nests, negligence, or acts of God.
10. Not grounding and/or bonding as specified, mis-wiring, loose wiring, cut or kinked wires, loose cable connections, incorrect wire runs, incorrect breaker size, breaker(s) in “off” position, improper wire gauge, moisture in electrical conduit, improper electrical supply, dead batteries, incorrect plumbing, inadequate size of pipe and/or fittings, cross-threading, over-tightening, under-tightening, glue drips or residue, improperly secured covers, improper valve placement or usage, unsynchronized valve actuators, valve actuators in “off” position, improper gas pipe sizing, lack of fuel, or inadequate heater vent pipe sizing, programming errors.
11. Freezing, corrosion, cracking, overheating, warping, flooding, moisture intrusion or any other condition caused by or related to weather, climate, improper winterization, improper equipment placement, inadequate ventilation, inadequate water circulation, roof run-off, sprinklers, irrigation systems, or lights or other products on or near the pool/spa or pool/spa equipment pad.
12. Operating the product at water flow rates below minimum, or above maximum, specifications. Operating any product or piece of equipment including, but not limited to, pumps, with insufficient quantities of water.
13. Dirty, clogged, blocked, covered or obstructed plumbing, chlorine generator cells or sensors, pump strainer baskets, pump impellers, heater orifices (including blockage by spider webs), heater grills, doors, flue boxes, flue vents or flue collectors, filter elements, or filter breather tubes.
14. Collateral damage caused by failure of any component including O-rings, pump strainer baskets, DE grids, sand filter laterals, or cartridge elements.
Inventor Andy Pansini founded Jandy products in 1958, merging with Zodiac in 2007.
With a full line of highly engineered pumps, filters, heaters, lights, valves, water sanitizers and the automation solutions to control it all, Jandy offers innovative equipment perfect for any residential or commercial pool or spa.
www.fluidra.com
With a full line of highly engineered pumps, filters, heaters, lights, valves, water sanitizers and the automation solutions to control it all, Jandy offers innovative equipment perfect for any residential or commercial pool or spa.
Jandy | Premium Equipment for Pools | Fluidra
Integrated professional level system and premium equipment for the pool environment that allows you to enjoy more time. Read more information here.
www.fluidra.com
Brands | Fluidra
Our portfolio includes some of the most trusted brands in the sector and offers our customers a wide range of products in the residential and commercial pool and wellness market.
www.fluidra.com
Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry.
Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market.
Fluidra operates in more than 47 countries through its subsidiaries.
We have more than 135 sales branches and more than 35 production centers around the world, in addition to strategically distributed logistics hubs that support our production and distribution centers.
This global platform enables Fluidra to distribute a great variety of products and devices adapting to the peculiarities of each region, pool and customer.
Our team is comprised of more than 7,000 employees motivated and skilled employees from over 45 countries.
Thanks to this multicultural background, Fluidra is able to fully understand the requirements of its customers and adapt to them.
Highly prestigious brands
Fluidra's portfolio includes some of the most recognized brands in the sector such as Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, Certikin and Gre®.
It also includes other more specialized brands that pair up with the services provided by the master brands:
iAqualink, Laghetto, Cover-Pools, AquaForte, Nature Pools, Idegis, Togama, Ignia, MTH Sunnypools, etc.
About Fluidra
We are a leading company in the global pool & wellness industry. Fluidra, a Spanish multinational listed group, is a leading global company dedicated to the pool and wellness sector.
www.fluidra.com
And remember they acquired Taylor Technologies last year. I assume that deal went through.
- Jun 7, 2017
- 9,975
- Pool Size
- 29000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Jandy Aquapure 1400
My zodiac cell failed 1 week under 5 years and they replaced it under warranty no questions asked.
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