Hi all,
Looking for guidance from those with experience with new heater installs as part of a new pool build. The heater has never been able to complete the startup sequence and always results in a fault with 3 LED flashes for IGN SEQ FAILURE.
My pool construction was completed early August and ready for use. We've been using it everyday since (unrelated to my issue).
My concern is we had a Jandy JXi heater installed as part of the build. The heater is the only equipment that does not work and has never worked. Truth be told, when they delivered the equipment, the heater stood out to me as possibly being used. I only say this because it had a lot of webs on the inside and some red clay stains, corrosion on some of the ground leads, etc. To the untrained eye I would say this was installed at another site before but for all I know, these things sit in a warehouse and sometimes outdoors for long periods of time and this is normal for a new unit.
The PB came out a few weeks ago and replaced the igniter since we originally thought it was a bad igniter. Still no startup. They pointed to the gas as the issue saying the gas pressure is too high.
I've had the gas sub-contractor come out twice now, they checked the gas pressure going into the unit and out which is well within the specified range (4.5 - 10) in the manual. They even replaced the regulator just in case with no change to the startup sequence. They lowered the pressure to just above the minimum, they increased the pressure to just below the max, they measured the pressure during startup etc.
Waiting on the PB to come back out and continue troubleshooting. I've read a lot of older posts on here about this specific unit and people having issues with it after 1 season. I followed some of the troubleshooting steps to try and determine the issue with no luck.
Is this common to have startup issues on a new heater or should I request they replace it rather than try to fix it?
Looking for guidance from those with experience with new heater installs as part of a new pool build. The heater has never been able to complete the startup sequence and always results in a fault with 3 LED flashes for IGN SEQ FAILURE.
My pool construction was completed early August and ready for use. We've been using it everyday since (unrelated to my issue).
My concern is we had a Jandy JXi heater installed as part of the build. The heater is the only equipment that does not work and has never worked. Truth be told, when they delivered the equipment, the heater stood out to me as possibly being used. I only say this because it had a lot of webs on the inside and some red clay stains, corrosion on some of the ground leads, etc. To the untrained eye I would say this was installed at another site before but for all I know, these things sit in a warehouse and sometimes outdoors for long periods of time and this is normal for a new unit.
The PB came out a few weeks ago and replaced the igniter since we originally thought it was a bad igniter. Still no startup. They pointed to the gas as the issue saying the gas pressure is too high.
I've had the gas sub-contractor come out twice now, they checked the gas pressure going into the unit and out which is well within the specified range (4.5 - 10) in the manual. They even replaced the regulator just in case with no change to the startup sequence. They lowered the pressure to just above the minimum, they increased the pressure to just below the max, they measured the pressure during startup etc.
Waiting on the PB to come back out and continue troubleshooting. I've read a lot of older posts on here about this specific unit and people having issues with it after 1 season. I followed some of the troubleshooting steps to try and determine the issue with no luck.
Is this common to have startup issues on a new heater or should I request they replace it rather than try to fix it?