White Screen on Brand New Intellicenter i5P

[QPAndi]

Want to preface that I did called Pentair and was given an automated message to call back Monday. Pretty sure this will require a warranty work ticket.

However something is bugging me. This week the electrician installed the Intellicenter, last night I went to start and set up for the home owner. All I got was a white screen. I reset; white screen again. Flipped the breaker on and off, still white screen. It was late so I told home owner I would be back today (Saturday). Now there is just a black screen. Noticed something different from all the previous panels, the electrician put the Intellicenter, microbrites, and the service outlet all on the same breaker. Previous pools, Intellicenter had its own designated breaker. Could this be a wiring issue? There is power on that breaker, microbrites automatically turn on when you flip the breaker on and the external antenna has the green light showing it has power. Here are some photos of the box. Just trying to troubleshoot what I can until Monday. The pump is running via Bluetooth so home owner is content for now.

 

[QPAndi]

Having some troubles getting photos to upload. I had labeled wires on the photo in my editing app, but could not upload them. Will try again soon, but here is something for now.

 

[Jimrahbe]

Andi,

I was told the other day that the Screen on the IntelliCenter is white when not in use.. It is a touch screen and you have to touch it to wake it up.

Not sure that is your problem or not.

Having the outlet and lights on the same breaker is ok, but having the IntelliCenter run off the same breaker, is plain stupid... It will work just fine until something pops the breaker and then everything shuts off.. It appears you have a slot or two open for more breakers...


Thanks,

Jim R.

 

[QPAndi]

I did touch the screen many times, no wake up out of white screen or dark screen. Should have mentioned that, the urge to give it more than a love tap was strong, but I resisted the urge

 

[Jimrahbe]

Andi,

Do you own a voltmeter and know how to use it??

Thanks,

Jim R.

 

[QPAndi]

Yes I do. What should I test?

 

[ajw22]

Are any of the CBs in the upper right tripped?

If you have power then it sounds to me like you have infant mortality and the IntelliCenter CPU has bricked.

 

[QPAndi]

Are any of the CBs in the upper right tripped?

If you have power then it sounds to me like you have infant mortality and the IntelliCenter CPU has bricked.

I am fairly confident that they were not tripped but I will double check that tomorrow or Monday AM before calling Pentair. Any idea if there is a particular possibilities for the CPU being bad at its infancy?

 

[Jimrahbe]

Andi,

Allen has an IntelliCenter, so he is probably the go-to guy here..

But, you can also try a couple of things..

1. Plug something, like a light, into the GFCI outlet and see if it works. If not, reset the GFCI. Your idiot installer might have powered the IntelliCenter off of the GFCI outlet. It is hard to tell in the pic

2. Then, just to make sure, check that the transformer is set up for 120 Volts, Black is120, Violet is Neutral, and Yellow is capped off. I can't tell for sure in the pic.

Thanks,

Jim R.

 

[ajw22]

Any idea if there is a particular possibilities for the CPU being bad at its infancy?

I am not sure what you are asking.

It is the nature of electronics, if it runs for the first month it will run for the next 10 years. If it is going to fail it will fail in the first few days. That is why critical electronics equipment is often "burned in" on a test bench before put in the field.

 

[QPAndi]

I am not sure what you are asking.

It is the nature of electronics, if it runs for the first month it will run for the next 10 years. If it is going to fail it will fail in the first few days. That is why critical electronics equipment is often "burned in" on a test bench before put in the field.

Basically wondering if there was anything we did or the electrician did, or just a bad CPU from the beginning.

 

[ajw22]

Basically wondering if there was anything we did or the electrician did, or just a bad CPU from the beginning.

I doubt you or the electrician caused it. I think this will be a simple warranty claim with Pentair.

The panel has plenty of room for more breakers and there is no reason to cheap out and not put in a dedicated 120V CB for the IntelliCenter. That ensues no other equipment problem will take the IntelliCenter down.

 

[QPAndi]

I doubt you or the electrician caused it. I think this will be a simple warranty claim with Pentair.

The panel has plenty of room for more breakers and there is no reason to cheap out and not put in a dedicated 120V CB for the IntelliCenter. That ensues no other equipment problem will take the IntelliCenter down.

I greatly appreciate walking me through this. My dad is a retired master electrician and used to be my support with all things electrical. But in 2021 chemotherapy scrambled his once very sharp mind and I haven't been able to use him as my go to since then. I will check the above mentioned things on Monday and call Pentair then. Thanks again you guys!

 

[ogdento]

Hey for what it's worth, I've seen a few intellicenters do the white screen thing. I'm not sure what exactly caused it (I assumed something happened to the fragile flex connector) but the only fix I've come across is to swap the display... Pentair won't do that since they only have/sell the whole assembly.

If they do replace your board under warranty, see if you can keep them old one because the remaining boards are probably fine... they'll make good spares should you need them later.

 

[ogdento]

Here's a pic of a working i5p with two bad displays to the left of it. If I swap in either of those displays, they only ever show an all white screen. I've looked at the 50-position connector on each display under magnification and I can't see anything obviously wrong, but suspect the problem is in the display assembly itself.



White screen: