It is hard to believe that salinity alone (at these levels) could cause the irritation. Contact lens solutions, saline eye drops, and overnight eye ointments designed to reduce eye irritation have sodium chloride as the active ingredient. Natural eye/tear salinity is 7000-9000ppm from what I've seen.
I don't have any good suggestions though -- if she was amenable, I can think of crazy experiments like making up 2 big buckets of water, balancing the pH and FC levels in them, one with 0ppm of salt and one with 3800ppm. Then have her splash/dunk her head in both and see if she can tell the difference (maybe with some time between, and multiple times for each). Suggest this at your own peril
Do you know what your pH was typically before switching (and other levels)? Trichlor tablets are acidic, so many pools will hover in the low 7's with them. That really shouldn't be an issue -- many of us keep our pH in the upper 7s, but it might be a difference before/after.