Did you just give up on trying to get the Bluetooth to work? [edit - I see in another post you are still trying to to get ahold of Margaret.]
I tried the procedures posted in your post but it also did not help me at all.
Warrior SI Bluetooth issues and doesn't clean well?
- Thread starter deus1978
- Start date
Did you just give up on trying to get the Bluetooth to work? [edit - I see in another post you are still trying to to get ahold of Margaret.]
I tried the procedures posted in your post but it also did not help me at all.
Yeah I'm still trying, I paid an additional $50 specifically for this feature, otherwise I would have settled for the non-Bluetooth version. There are times when I would like to drop it in and spot clean specific areas quickly so, for me, this is an important feature to have and I will keep going until I get a resolution.
If she calls me, I will make sure to mention there are others having the same issues and post whatever findings I come across. I hope I can get to someone down the chain that can help a little better that is a little more tech savvy. Pentair support doesn't really seem to know much about these bots, at least that is my impression, as they just slapped their brand on it to sale. I don't think their staff is trained up, at least the ones I've talked to, so I think support will ultimately end up coming from Maytronic, but it's not clear who wrote the app for Pentair.
I will keep you guys in the loop, hopefully we can all have working robots by the end of all of this. I'm glad to see I'm not the only one having issues.
Really appreciate all of you guys chiming in.
I followed the instructions from the PDF that were posted and for me it worked! I had also submitted a report through the app itself, so that may have also had something to do with it, not sure. When I first tried following the "Contact us" link that appears in the Prowler App when no robot is found, I was initially getting an invalid serial number error and it wasn't letting me move on to the next step of submitting a ticket. The next day it started working. If anyone else is having a similar issue, after finally getting past the serial number barrier, it simply generated an automated email that was addressed to
[email protected], so you could always try sending them an email separately. Below is the information that was populated with my description of the issue:
Please describe your issue here:
I have a Pentair Warrior SI manufactured by Maytronics. The Prowler 930 app is unable to find the robot via Bluetooth.
I have turned Bluetooth on/off, restarted my phone, and tried an Apple iPad device - nothing has worked.
As a troubleshooting step, I did install the My Dolphin+ app and performed a search there. That app is able to see the robot, however, when I try to connect it provides a message that the My Dolphin app (i.e. minus the "+") should be used to connect. The My Dolphin app doesn't see the pool robot - same as the Prowler 930 app.
Thanks,
Kevin
**********************************
Robot S/N:
Please update your robot Model: Pentair Warrior SI
_________________________
Platform: Android
Model: Pixel 3 XL
Version Number: 10
OS Version: 10, Pie
_________________________
App version: 1.0.9
_________________________
[email protected], so you could always try sending them an email separately. Below is the information that was populated with my description of the issue:
Please describe your issue here:
I have a Pentair Warrior SI manufactured by Maytronics. The Prowler 930 app is unable to find the robot via Bluetooth.
I have turned Bluetooth on/off, restarted my phone, and tried an Apple iPad device - nothing has worked.
As a troubleshooting step, I did install the My Dolphin+ app and performed a search there. That app is able to see the robot, however, when I try to connect it provides a message that the My Dolphin app (i.e. minus the "+") should be used to connect. The My Dolphin app doesn't see the pool robot - same as the Prowler 930 app.
Thanks,
Kevin
**********************************
Robot S/N:
Please update your robot Model: Pentair Warrior SI
_________________________
Platform: Android
Model: Pixel 3 XL
Version Number: 10
OS Version: 10, Pie
_________________________
App version: 1.0.9
_________________________
Bluetooth is working, and I can now attest to the importance of it beyond controlling the robot - Error status messages. I had been noticing the cycle time of the robot wasn't lasting a full two hours, and some debris in the pool was getting left behind. Now that Bluetooth is working, I can see I'm getting an error message: "Error 1 - DC in voltage." The robot only lasts 30 minutes tops. I still need to do some troubleshooting and will post a new thread if I can't figure it out and/or find an existing thread that's on point. It's brand new and has been doing it since the first cleaning, which is only two days ago. I've also checked the impeller which was clear. Maybe a similar problem causing the poor cleaning for the OP?
I'm glad you were able to get Bluetooth working. Please keep me in the loop on that error code, I wouldn't be surprised to find the same thing on mine..... farther down the rabbit hole we go!
Quick update for me, I tried it again this morning and Bluetooth started working. I did not try anything special other than run the Prowler 930 App as I have done many times. I suspect you found the culprit, and that the schema's for our serial ranges were not in the system and was being rejected when the app did it's validation. The fix most likely came from your email to support and they added our serials in the back end (completely theorizing but it is odd that it just started working after you email and hasn't worked for weeks until that point).
Can the other poster having issues try the app again and see if it starts working for them? I did make sure I was in "Bluetooth pairing" mode on my phone before I launched the app, if this helps the other poster.
I am going to let it run a full cycle and see if I get any error codes. Were they coming back on the main screen? I will post back.
Well I am in business too. Started it up tonight and it connected just fine the first time.
I tried everything yesterday morning nothing worked. It may have been issues registering with the app or who really knows. I will continue to test and report back after a few days. Thanks for the folks here on the forum.
I tried everything yesterday morning nothing worked. It may have been issues registering with the app or who really knows. I will continue to test and report back after a few days. Thanks for the folks here on the forum.
Yes and if the filters get dirty it won’t climb as well.
Also check the flap in the bottom, I had a stick hidden in mine once blocking it from picking up.
Making progress 
No doubt something was missing on the back end if suddenly all our Bluetooth connections are working.
I connected with Maytronics support today on the error messages I was receiving after over 50 minutes on hold! (i.e. Error 1 - DC in voltage). They said it was either the outlet, the power supply, or the motor. As part of troubleshooting I had used 3 different outlets on three separate electrical circuits, so was confident it wasn't my outlets. Maytronics started a warranty exchange process and sent a shipping label via email, but I would have needed to ship the robot to them, wait for inspection, resolution to follow - probably take weeks, etc, etc. Instead I called Marina back to get an exchange with a new robot considering it was way too early for that kind of mess. Called right at 10am, 10:05, 10:10, 10:30, 11:00, then I think around 12:30 they picked up. But, once connected, he was very helpful and arranged for an exchange as soon as my return shipping label registered, which was also prepaid. That won't happen until Monday since I'm out of town over the 4th. Which is also the reason I had that kind of time to put up with an hour long hold and multiple calls to Marina given a long car ride... Otherwise, seriously...?
No doubt something was missing on the back end if suddenly all our Bluetooth connections are working. I connected with Maytronics support today on the error messages I was receiving after over 50 minutes on hold! (i.e. Error 1 - DC in voltage). They said it was either the outlet, the power supply, or the motor. As part of troubleshooting I had used 3 different outlets on three separate electrical circuits, so was confident it wasn't my outlets. Maytronics started a warranty exchange process and sent a shipping label via email, but I would have needed to ship the robot to them, wait for inspection, resolution to follow - probably take weeks, etc, etc. Instead I called Marina back to get an exchange with a new robot considering it was way too early for that kind of mess. Called right at 10am, 10:05, 10:10, 10:30, 11:00, then I think around 12:30 they picked up. But, once connected, he was very helpful and arranged for an exchange as soon as my return shipping label registered, which was also prepaid. That won't happen until Monday since I'm out of town over the 4th. Which is also the reason I had that kind of time to put up with an hour long hold and multiple calls to Marina given a long car ride... Otherwise, seriously...?
Well I am in your boat too. Now that I got it connected to bluetooth it is only running ~25 minutes and it stops. I too get the same error code "Error 1 - DC in voltage ."
- I have to say this is getting very frustrating
Bummer, call the store, they should replace it for you. I got a hold of them today and mentioned a few of us were having issues and they are more than willing to help. They are sending my photos and videos of the robot "working" to the manufacturer.
Mine doesn't give any error messages, my problem is the suction so I either have a defective unit (most likely) or my robot may not be able to clean my pool surface (least likely) but I am glad they are helping us figure these issues out.
I explained to her the Bluetooth issues and how we believed we resolved them, and she agrees, they messed up a batch of these units and didn't have the serials in sync.
I might end up having to buy the very expensive one as it does have more suction but I hope not, we'll see
How is everyone's saga coming on this?
Marina was easy for me to deal with and just sent a return label to exchange. I will keep this updated with how it is going for me.
Thank!
Marina was easy for me to deal with and just sent a return label to exchange. I will keep this updated with how it is going for me.
Thank!
I sent mine back on Monday using the return label. I was told that the return label would be monitored and a new robot would be sent out right away after the return shipment was scanned, but I'm not showing any pending packages of that type on FedEx or UPS. And of course, can't get through to Marina.
I was told the same. I gave it to FedEx yesterday and I replied to the label email saying that FedEx had it. I don't have anything incoming that fits the description but hopefully today or tomorrow it will be shipped.
They were supposed to send my pictures and videos to the manufacturer Monday and call me same day to either replace or upgrade.
It's Friday and I have heard nothing (tried calling multiple times and emailed with no response).
I got a hold of Seth from Marina on Thursday. He tried telling me the package should be on the way, but I've signed up for both the FedEx and UPS delivery manager services and can see packages in transit as soon as they're shipped (which I told him), and there are none. He then said that they were out of stock so had called Pentair to drop ship a new one and was going to follow-up with a tracking number that day - still nothing.
I got the FedEx notification that my replacement was shipped from Marina by FedEx today. I will report back once I get it.
Tried calling 4 more times and sent 2 more emails, no response from anyone. This is beyond frustrating.
I got it yesterday and it appears to be working much better than the first one. Time will tell though. Communication does not seem to be Marina's strong point but they took care of me once the SI was back in stock.
@deus1978 - Hope it works out for you too.
@deus1978 - Hope it works out for you too.
Finally got my replacement. Bluetooth connected right away and the robot is cleaning for the full cycle without any error codes. Hopefully the problems we were having were due to a bad batch and not an indication of more problems to come. We shall see.