Hello,
I have been experiencing an ongoing issue with my Hayward TCell940 salt cell. The white baffles keep getting dislodged and warped, which subsequently causes the salt cell to stop functioning effectively. My pool is less than a year old, and we are now on our second salt cell, which has encountered the same problem. I reside in the greater Phoenix area, but I do not believe the heat is the cause, as the first cell was damaged in the same manner before the temperature started rising.
As shown in the attached images, the baffles are warped and have shifted from their original positions. Our salt levels and other chemical balances are within the recommended ranges. However, the "Check Salt" and "Inspect Cell" lights frequently flash even though our salt levels are consistently around 2700 ppm. We recalibrate the instant salt levels, and the lights stop flashing, but they come back on a few hours later. In the first salt cell, the baffles completely detached inside the unit, as depicted in one of the pictures.
Unfortunately, our pool builder has been unresponsive throughout this entire process, and we are unable to get any assistance from him. We have also contacted other preferred Hayward pool companies, but none of them have replied or shown up to inspect the issue. We eventually got Hayward to send us a replacement cell only for this to happen again.
I would greatly appreciate any insights on how to resolve this problem or understand its root cause.
Thank you for your assistance.
I have been experiencing an ongoing issue with my Hayward TCell940 salt cell. The white baffles keep getting dislodged and warped, which subsequently causes the salt cell to stop functioning effectively. My pool is less than a year old, and we are now on our second salt cell, which has encountered the same problem. I reside in the greater Phoenix area, but I do not believe the heat is the cause, as the first cell was damaged in the same manner before the temperature started rising.
As shown in the attached images, the baffles are warped and have shifted from their original positions. Our salt levels and other chemical balances are within the recommended ranges. However, the "Check Salt" and "Inspect Cell" lights frequently flash even though our salt levels are consistently around 2700 ppm. We recalibrate the instant salt levels, and the lights stop flashing, but they come back on a few hours later. In the first salt cell, the baffles completely detached inside the unit, as depicted in one of the pictures.
Unfortunately, our pool builder has been unresponsive throughout this entire process, and we are unable to get any assistance from him. We have also contacted other preferred Hayward pool companies, but none of them have replied or shown up to inspect the issue. We eventually got Hayward to send us a replacement cell only for this to happen again.
I would greatly appreciate any insights on how to resolve this problem or understand its root cause.
Thank you for your assistance.
