I would like to say thanks in advance for the help, I stumbled on this site this morning and learned more in an hour than I have with countless calls, emails, and face-to-face with my builder's "warranty department".
Since my pool was put into service the salinity reading vs. actual salinity has been 500-600ppm high. I started digging in and found that the SWG stops making chlorine at 4000-ish so I made them come out and investigate. My actual test results were verified and we re-calibrated the sensor down to the actual salinity of 3600ppm. About 4 days later the reading was back up to 4100ppm and throwing a 145 code (high salinity)I did let the pH get a little out of hand and had some minor calcium build up so I pulled the sensor to make sure there wasn't any build up causing erroneous readings... Here's where I stopped listening to this guy and decided to reach out to y'all.
I was told to drop the water level 8" and refill with fresh water to bring the salinity reading down within limits.
I replied "the salinity level is 3600, the sensor is what's reading high shutting down the SWG's chlorine production".
He says "At the end of the day, what dictates your system working is what the system says. There is no calcium build up, so it is not affecting the system reading. Lets just get it to work with what the system says, and we should be ok…."This is my first pool and I in no way claim to be an expert but as an engineer (and a person with at least average mechanical common sense) I find this train of thought in regards to solving this problem totally unacceptable.
Against my better judgement and everything I've learned and experienced in the past 25 years I followed his advice and drained the pool some and refilled because the pool is under warranty and they have been very responsive to all my questions.
Am I off base here, is there an allowable limit to the variance between the sensor and the actual salinity posted somewhere that I can reference?
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Since my pool was put into service the salinity reading vs. actual salinity has been 500-600ppm high. I started digging in and found that the SWG stops making chlorine at 4000-ish so I made them come out and investigate. My actual test results were verified and we re-calibrated the sensor down to the actual salinity of 3600ppm. About 4 days later the reading was back up to 4100ppm and throwing a 145 code (high salinity)I did let the pH get a little out of hand and had some minor calcium build up so I pulled the sensor to make sure there wasn't any build up causing erroneous readings... Here's where I stopped listening to this guy and decided to reach out to y'all.
I was told to drop the water level 8" and refill with fresh water to bring the salinity reading down within limits.
I replied "the salinity level is 3600, the sensor is what's reading high shutting down the SWG's chlorine production".
He says "At the end of the day, what dictates your system working is what the system says. There is no calcium build up, so it is not affecting the system reading. Lets just get it to work with what the system says, and we should be ok…."This is my first pool and I in no way claim to be an expert but as an engineer (and a person with at least average mechanical common sense) I find this train of thought in regards to solving this problem totally unacceptable.
Against my better judgement and everything I've learned and experienced in the past 25 years I followed his advice and drained the pool some and refilled because the pool is under warranty and they have been very responsive to all my questions.
Am I off base here, is there an allowable limit to the variance between the sensor and the actual salinity posted somewhere that I can reference?
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