Sheer Descent Waterfall Leak

djpool21

Gold Supporter
May 7, 2021
132
Raleigh NC
Pool Size
27040
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
We have a 4-month old Sheer Descent waterfall that has a leak. Water is coming out along the top side of the fountain itself where it's mortared to the tile wall. The leak also appears on the back of the wall from the unit itself. Anyone have any comments about leaks with a Sheer Descent? I haven't found warranty information for it on the Jandy website and I have a call into them. I'm also working with our pool builder. Thanks for any suggestions.
 
Post pics of your situation and where it is leaking.

It will be up to your PB to prove to Jandy that the leak is caused by a manufacturing problem and not an installation error.
 
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