Gary,
The basic IntelliFlo is the "gold standard" of pool pumps.
That said, there are three IntelliFlo pumps that I do not recommend. The i1 or i2, which are designed to use less electricity and produce less flow, and the one with the SVRS option.
When you initially said your new IntelliFlo was not working, I assumed it had to be your set up or plumbing. But now that I realize that you have the IntelliFlo i2, it makes sense that the pump is not the right IntelliFlo for you.
You can't get something for nothing, so for the pump to use less electricity, it has to produce less flow at any given RPM.
You have a system that requires more flow that the i2 can produce.
Since your pool builder selected it, he should be the one to replace it. I suspect he was unable to find a "real" IntelliFlo pump, because of all the logistical delays, and assumed the i2 would work.
Thanks,
Jim R.