Even if the manufacturer gives you a new liner, you still have to have it installed.
The company that installed the liner did not do anything wrong.
I don't know that it would be worthwhile to me to go through the stress and cost of having a liner replaced for a relatively minor cosmetic issue.
Maybe get credit towards a new liner in the future and live with the liner you have now.
In any case, it's up to you to decide what you feel is reasonable compensation.
I am aware that the manufacturer is not responsible for the labor, water, etc., I saw that in print while reviewing the warranty. However, after contacting the PB who did the new liner, he told me this why he takes out insurance to cover these type of situations. He further explained he has coverage for the duration of that 5yr/full warranty policy from the manufacturer. It would cover his labor to replace the liner, pool water, and all the incidentals for liner replacement. To say I was thrilled would be an understatement...more like shocked!
No, this PB is not on the hook for this peeling thing, but that's not to say he isn't responsible for other unrelated concerns. There were a few things that transpired during the liner replacement, but my better side just took them instride as I didn't want to burn any bridges.
Just to touch briefly, as I don't want to wander too far from the thread topic, nor do I want to get too long winded...here are a 3 other concerns I have with the liner:
1) the day the liner was completed and filling was underway, I noticed the seam for the floor to side wall was not in place. One one side of the pool, in the shallow end, that seam was 2" away from the wall, out on the pool floor. On the opposite side it was out on the floor about and inch and then decreased at an odd angle, towards the deep end. For me the measurements were wrong like the floor section was too narrow. I questioned it and he said wait until its filled...it'll fall into place. When it didn't, he then blamed the manufacturer. No way did his guy measure wrong. I was ok, whatever, as long as I don't have problem with it. I moved on and accepted it, not that I was happy doing so.
2) Midway through the first full season with the new liner, out of the blue, a half dozen vertical wrinkles appeared on the end wall of the deep end. At first they looked hideous, and I just shook my head in disgust. Didn't bother to contact the PB, just accepted another aesthetic screw up that shouldn't have happened. There still there today, but I guess I got used to them as they don't bug me as much anymore.
3) The manufacturer proudly boasts about their "Ultra-Seam" technology. And I quote "No visible seams"
Well, by the 3rd season, you could easily see most of the seams. Might have even started in the 2nd yr, but for sure they were visible in yr 3. As time when on, they appeared even more obvious. But if the pump was running, the ripples in the water would somewhat mask them. Again, whatever...just adds to my disappointment with this liner. This year, I'm not sure if the seam is opening up or what. But If I don't brush or run the robot for a few days, you can see some dirt collect in the seam. You notice the dark line. But when brushed it sweep away. Maybe someone will say algae, but my OCLT always is 1 or less. No matter though, I still don't think the seam should collect anything...not with this "Ultra -Seam" technology. I haven't made any complaints yet, but depending on what happens with liners current situation, I am prepared to express my disappointment with the manufacturer contact that I have now.
There were some other unpleasant dealings with this PB...which I'll skip, but if the liner is determined defective, and his policy covers the replacement, I'm all for it. If it all works out, I'm happy and will forget the whole ordeal. If I only get the liner...his no cost to me replacement doesn't pan out...I'll keep the liner myself and make plans to replace it in the next year or 2 on my dime. My only concern right now with the liner in its current state, is if the lack of print shortens the lifespan. I don't know enough about the specifics, but I would think the print plays a role in protecting the liner from UV. Similar to what an automobiles paint does protecting the sheetmetal.
Well...I honestly tried to not get long winded
***edited to add what I forgot:
This peeling deal is the last straw with this liner. Considering we paid 5K for the liner installed, I don't think its unreasonable to expect a better product including installation than what I got. I can't help but wonder what's next at this point...seriously
