Pool store ripped off a neighbor

markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
Story posted on a social media site
I need help. The cyanuric acid level is too high in our pool. We did nothing different then we have been doing for the last three years. Does anyone know how to fix this? We bought CYA Removal kit from from natural chemistry , but it did not work. Now we are going to drain half of the water out and start again. Why did this happen? Does anyone know? Thank you in advance for any information you can give me.

I told them to stop using a pool store and the only way to fix it was drain part of the water..She said they told her it was 163 but doesn't have a test kit
 
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Richard320

TFP Expert
LifeTime Supporter
Jan 6, 2010
23,930
San Dimas, CA (LA County)
This is hardly news. This is the pool store business model.

I pointed it out the other day to some newbie. First they had him add copper algaecide. Then metal sequestrant to keep that copper from staining. But the sequestrant contains phosphates.

One can easily imagine then that in time he will "need" phosphate remover. Which will cloud the pool. Which then needs floc or clarifier. Those will gum up the filter, so buy this cleaner, or this new sand.

All the while he's been feeding it trichlor pucks and doing the weekly dichlor shock so that CYA is through the roof. The solution is to replace the water because of high TDS. And you'll need this startup kit that contains algaecide and metal sequestrant....



 

markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
This is hardly news. This is the pool store business model.

I pointed it out the other day to some newbie. First they had him add copper algaecide. Then metal sequestrant to keep that copper from staining. But the sequestrant contains phosphates.

One can easily imagine then that in time he will "need" phosphate remover. Which will cloud the pool. Which then needs floc or clarifier. Those will gum up the filter, so buy this cleaner, or this new sand.

All the while he's been feeding it trichlor pucks and doing the weekly dichlor shock so that CYA is through the roof. The solution is to replace the water because of high TDS. And you'll need this startup kit that contains algaecide and metal sequestrant....



Then another neighbor said go back to leslies and they will help you.

I told them to join this board 😇
 
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markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
I'd call them out on that, "Leslie's sold them something that didn't work and you're advice is to go back for more? Where's the sense in that?"
People do it all the time. They think that’s their only option.
If I could make money I would start a pool maintenance business teaching owners how to do it themselves but wouldn’t have any customers after 6 months :)
 

markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
Anybody know what this person means??? Giving advice on how to lower CYA :) I read it 3 times and want to ask " whats PH stabilizer

No worries and have a 44k Gallon pool, I take care of it myself, alas I had SAME EXACT issue this year but never before. Mine is now SPOT on after having 185 count CA! The kits don't work, tried the best recommended did nothing. Here's what I did. Backwashed filter till just at bottom of side scuppers. Filled it up to just over top of scuppers below pool coping put in PH stabilizer (got this advice from someone else that said it worked for him as he got advicefromsomeoneelsewhohad high CA. Ran pump for two days straight, backwash till right at bottom of scuppers again. Put PH stabilizer in again.. Filled pool up ran pump for 2 days, tested water and had perfect CA, PH. And alkaline #s. He told me that the pool companies would tell me it has nothing to do with the PH (which is supposed to be true) but IT WORKED as water is SPOT ON PERFECT NOW!!
 

Desert Dog

Well-known member
Apr 4, 2020
260
Alpine, Ca
I went to "L" the other day because 1- it was right there. 2- wanted a K-1766. Walked through the door and the gentlemen who has worked there at least 10 years asked if he could help. Me: Sure where are your salt test kits? L: We have test strips right here. Me: Do you have a K-1766? L: Never heard of that. Me: It's a Taylor reagent test kit. Me: I know you sale Taylor regents. Do you have the ones for the kit? L: No, did not know they existed but we do free water testing and can recommend some products. Me: Thanks will have to bring the sample next time. Just felt like sharing the this little story.
 
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homegameroom

Bronze Supporter
Sep 23, 2015
268
Sunrise,FL
My neighbor uses a "dump and run" pool service (I think he pays ~$75/month). I've told him about the forum and how easy my pool is to maintain, but he has no interest in firing the pool service (in spite of the fact that he's had very visible algae for the past 3 months).

I sneaked over and tested his water just to satisfy my curiosity - the CYA was completely off the chart (well over 100) and the Chlorine was 2. :unsure:
 

markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
After a couple green spells my wife said Just hire someone so I looked. In Atlanta and I think it was $150 for one visit a MONTH!!!

$1800 a year..Bought SWG for $900 and a Robot for $700 and I think they will alst longer then a year and my pool is cleaned DAILY not MONTHLY
 
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homegameroom

Bronze Supporter
Sep 23, 2015
268
Sunrise,FL
The bottom line to this thread is to follow the advice my dad always dispensed: "If you want something done right, do it yourself". Dump the pool stores and the pool services - you'll save $$ and have a cleaner, more sanitary, and trouble-free pool!
 

Dirk

Gold Supporter
TFP Guide
Nov 12, 2017
6,835
Central California
If I could make money I would start a pool maintenance business teaching owners how to do it themselves but wouldn’t have any customers after 6 months
We actually beat this up pretty good in a thread or two, a while back. We were trying to figure out the business model for commercializing TFP pool care. You've already mentioned the glaring primary problem. There were a few others. The best I could come up with was some sort of consultation/teaching course (testing, dosing, etc), one-time fee, with refresher courses and then a pay-as-you-go problem solving consultation if a pool gets out of control (like a SLAM servicing, or hardware maintenance). There would be a market, but the repeat business would diminish over time, without enough new pools built to replenish the loss. The service area would have to be large, or heavily populated. Needless to say, nobody reported back that they'd started a successful TFP-based business.
 

markayash

Gold Supporter
Mar 21, 2016
2,513
Marietta Ga
We actually beat this up pretty good in a thread or two, a while back. We were trying to figure out the business model for commercializing TFP pool care. You've already mentioned the glaring primary problem. There were a few others. The best I could come up with was some sort of consultation/teaching course (testing, dosing, etc), one-time fee, with refresher courses and then a pay-as-you-go problem solving consultation if a pool gets out of control (like a SLAM servicing, or hardware maintenance). There would be a market, but the repeat business would diminish over time, without enough new pools built to replenish the loss. The service area would have to be large, or heavily populated. Needless to say, nobody reported back that they'd started a successful TFP-based business.
My question is this..Why is TFP non-profit?? Ever thought about the google model and add ad's?