Pool math app not recoginizing subscription

[Dpooltest]

I am an iOS user, had pool math last year, and subscribed with auto renew. The renewal went through a few days ago, but when I log into app and try to add new logs I get prompted to subscribe. If I click restore subscription it says it can't find anything. On the about page it shows my subscription expiry date changing. I opened it and it said May 2022, then clicked restore subscription and it couldnt connect to the cloud, now it says today (5/27/2021).

App version 335, I removed and readded. How can I fix this?

 

[Texas Splash]

@Leebo can you assist please?

 

[Leebo]

Sent you a message @Dpooltest

 

[Katodude]

@Leebo I have the same issue.

 

[MrXYZ123]

@Leebo same issue here. My subscription autorenewed on June 7 but now it tells me I have no active subscription. However if I look at my google play account I see that I do and I saw the charge on PayPal.

 

[Leebo]

@Leebo same issue here. My subscription autorenewed on June 7 but now it tells me I have no active subscription. However if I look at my google play account I see that I do and I saw the charge on PayPal.

Sent you a PM

 

[MrXYZ123]

Sent you a PM

Thank you @Leebo I am back in business now

 

[stingwray]

@Leebo I am having the same issue with an IOS subscription renewed on 6/8/2021. I sent an email as well.

@Leebo resolved right away. This site is just awesome. (Update)

 

[bwest5]

@Leebo , same issue here. Renewed on 6/10.

 

[Rodex]

Having the same issue, after I try to add a new test log, I have to click “restore subscription”, wait for it to not find the subscription, throw an error about not connecting to “the clouds”, exit and try another log, it’ll resolve itself. But it happens just about every time I open the app. Added a video, @Leebo

 

[Leebo]

Sent you both a PM

 

[Learning]

@Leebo, I am having the same issue. Will you help me too?

Actually, disregard. I tried restore subscription again & this time it worked. Yay!

 

[Geckoeyes]

I have the same problem every single year. Having the issue now.

@Leebo

 

[TheDeuce]

I'm having a subscription issue as well. I emailed for help but my emails bounced back.

@Leebo

 

[Leebo]

@Geckoeyes
Sorry I missed this issue. I’ll drop yourself and @TheDeuce a PM now.

 

[griffths]

Add me the to list of those having trouble.

If this is going to be a regular thing maybe a "call button" can be added to the app so we don't have to cut/paste info and/or post here to get assistance?

Regards.

 

[LazyLapper]

Add me to the list. I updated subscription 8/13/22. Have been unable to add logs since 8/14/22. Please help!

@Leebo

 

[Leebo]

Add me to the list. I updated subscription 8/13/22. Have been unable to add logs since 8/14/22. Please help!

@Leebo

Can you logout and log back into the App? I’ve updated some things to your account to get things working.

 

[LazyLapper]

Can you logout and log back into the App? I’ve updated some things to your account to get things working.

You fixed it! Thank you! Very fast service, thanks so much!