Polaris 9650iQ issue

[joshso]

I just purchased the Polaris 9650iQ robotic cleaner. This isn't necessarily an issue with the cleaner itself but the controller. The system has iAquaLink which I have attempted to get connected multiple times without success.

I have followed the directions of the iAquaLink app and cannot even get connect to the network from the cleaner controller. I spoke with technical support yesterday about this and their solution was to take it to Leslie's for a free diagnostic. I avoid Leslie's at all cost so I certainly don't want to have to bring in a brand new cleaner for them to diagnose with what I would imagine will result in them telling me I need a new cleaner.

I can exchange this (I purchased from Amazon), but I would prefer to get it working. Has anyone else experienced this issue?

 

[kimkats]

Here is a bump for more eyes!

 

[PoolGate]

Yes it's how your wireless is set up. Try other settings on your wlan.

 

[joshso]

Yes it's how your wireless is set up. Try other settings on your wlan.

I was never able to get it to connect to my wifi. I ended up returning it and purchasing the same item, it connected the first time without issue. Definitely a one off. I'm very happy with the unit.