I'm experiencing the same error and opened a support case with Pentair. Their response was "We are aware of this issue and it is currently being handled by the appropriate department. Unfortunately we do not have an ETA for it to be resolved and apologize for the inconvenience it has caused." Ugh...
jimmyz80,
That is their typical "canned" response for any issue that involves software/firmware/user interfaces etc. But there are several more that I can pull from my back pocket as I have probably heard them all at this point.
Here is just a sample, so you can be prepared for them.
1. "It's on our radar and personnel in our software development and engineering department are in ongoing discussions to determine the best way-ahead to manage and correct the issue."
2. "We are diligently working on the best course of action to resolve the issue."
3. "We are looking into that issue and hope to have a resolution some time in the future." NOTE: Notice not the "NEAR" future.
4. "Addressing that issue is our number one priority just as soon as our engineering department resolves the current issues".
I could go on and on but you get the idea.
Don't expect any resolutions to the current ongoing issues related to the: Alexa Skill, Apple Watch, IntelliCenter Server, iOS and Android User Interfaces, Google Assistant/Google Home, Apple HomeKit/Siri HomePod etc., in the foreseeable future.
I have spent countless hours documenting and communicating on the phone, email, etc., with many Level-2, 3 technicians, middle management officials etc., attempting to get them to understand that customers of these user interfaces are experiencing major issues and nothing is getting done. I always get the same answers but rarely are there resolutions. They are dealing with deep-rooted engineering cultural issues over there and I don't expect things to change any time soon.
So, like
@guinness and a growing number of others on here, I too have "moved on" to alternative means to interface with the IntelliCenter or other Pentair automation systems.
Take care...
r.