Hello Everyone,
I am new to this community and this is my first post.
I have a new pool that was completed and opened last year. We have a Pentair control system, controlling our pumps, filters, heater, lighting, etc. The Pentair system has two control interfaces, one that is at the control board adjacent to the pool equipment, and a hard-wired remote unit that is located in our mechanical room in our basement. Both of those two interfaces work properly and control the pool well.
Our pool builder set us up with the Pentair Intellicenter Mobile App on our phones when the pool was opened last season. The app only works about 5% of the time! Most of the time it is unable to connect to the system and the connection "times out" after trying to connect for about 20 seconds. We are unable to connect both to the Local System when we are on the same local network in our home, as well as the Remote System whether we are home or away from home on a completely different IP address.
What's strange is that the connection does work sometimes. It's rare and very infrequent, but it does sometimes work! The Remote System connection works the most, even connecting to it while home on the same local network. It's a very strange problem that our pool builder (Haggerty Pools) and the local Pentair Rep (John) can't figure out! The mobile app didn't work last season, and our pool has been open for a month already this season, and we are having the same problems.
This is our configuration:
- Pentair Main Control Board is connected with the wireless RF extender from the board to the network router/switch in our house (we initially tried hardwiring the main control board with a Cat 5 cable, and that didn’t work either)
- Using Version 2.13.10 of the Pentair Intellicenter2 mobile app
- Typical home network with cable modem as the router, fed to TP-Link Deco wireless routers. Deco wireless routers are connected via Cat 5 to a Cisco 1Gbps network switch. All other network connections in the house work fine!
I suspect that there is a IP address conflict that is happening somewhere. I’m only somewhat network savvy, so I don’t know for sure, but the fact that the system works some of the time tells me that it can connect, but something in the configuration is changing, causing it to lose the connection.
Do I need to establish a static IP address for the Pentair system? Right now I believe it’s a dynamic IP address that is given from my router.
Any help would be sincerely appreciated! We would love to have the convenience of the Pentair mobile app. Haggerty Pools told me today that we are their ONLY customer that has this problem!
Thanks!
I am new to this community and this is my first post.
I have a new pool that was completed and opened last year. We have a Pentair control system, controlling our pumps, filters, heater, lighting, etc. The Pentair system has two control interfaces, one that is at the control board adjacent to the pool equipment, and a hard-wired remote unit that is located in our mechanical room in our basement. Both of those two interfaces work properly and control the pool well.
Our pool builder set us up with the Pentair Intellicenter Mobile App on our phones when the pool was opened last season. The app only works about 5% of the time! Most of the time it is unable to connect to the system and the connection "times out" after trying to connect for about 20 seconds. We are unable to connect both to the Local System when we are on the same local network in our home, as well as the Remote System whether we are home or away from home on a completely different IP address.
What's strange is that the connection does work sometimes. It's rare and very infrequent, but it does sometimes work! The Remote System connection works the most, even connecting to it while home on the same local network. It's a very strange problem that our pool builder (Haggerty Pools) and the local Pentair Rep (John) can't figure out! The mobile app didn't work last season, and our pool has been open for a month already this season, and we are having the same problems.
This is our configuration:
- Pentair Main Control Board is connected with the wireless RF extender from the board to the network router/switch in our house (we initially tried hardwiring the main control board with a Cat 5 cable, and that didn’t work either)
- Using Version 2.13.10 of the Pentair Intellicenter2 mobile app
- Typical home network with cable modem as the router, fed to TP-Link Deco wireless routers. Deco wireless routers are connected via Cat 5 to a Cisco 1Gbps network switch. All other network connections in the house work fine!
I suspect that there is a IP address conflict that is happening somewhere. I’m only somewhat network savvy, so I don’t know for sure, but the fact that the system works some of the time tells me that it can connect, but something in the configuration is changing, causing it to lose the connection.
Do I need to establish a static IP address for the Pentair system? Right now I believe it’s a dynamic IP address that is given from my router.
Any help would be sincerely appreciated! We would love to have the convenience of the Pentair mobile app. Haggerty Pools told me today that we are their ONLY customer that has this problem!
Thanks!
