Jeff,
I couldn't agree more with Jim. My experience with the IntelliCenter alerts have been that many of them (not all) are disappointing at best and I feel that most of those alerts are just a waste of my time.
Great concept but extremely poor performance!
Most of the IntelliChlor alerts I believe are based on what data that the IntelliChlor unit reports to the IntelliCenter.
IntelliChlor: Very Low Salt and Low Salt - This has always been an issue for me. Currently, I receive alerts that IntelliChlor's salt level reading is below 2650. My last salt test a week ago test using the K1766 test kit indicated a salt reading of 3800 ppm. I just now ignore whatever the IntelliCenter indicates or reports regarding salt level and trust my periodic manual testing.
IntelliChlor: Clean & Inspect Cell - I recently just checked the blades and they are "clean as a whistle". Another bogus alert!
IntelliChlor: Cold Water Cutoff - Nope, wrong again. I receive this alert even when the pool water temperature is 66 degrees f.
In my opinion, the K1766 type salt test kit or a reliable conductivity tester are the most reliable methods of obtaining your pool water salt content readings.
This salt test is very dependable and repeatable. Care must be taken to observe the endpoint precisely. An overshoot of the endpoint will invalidate the results. Read instructions carefully.
tftestkits.net
Using a reliable hand-held scientific type thermometer similar to something like I use (see below) will give the most accurate reading of pool water temperature (if you obtain the water or reading from at least 1.5 feet below the surface).
K-Type Scientific Digital Thermometer DM6801 with high Temperature thermocouple PK-1000: Science Lab Digital Thermometers: Amazon.com: Industrial & Scientific
smile.amazon.com
The flow/temp sensors and conductivity sensors associated with the IntelliChlor are just unreliable indicators at best of both temperature and salt content in my opinion. I wish it wasn't true because I feel that I have been ripped off when things that should work correctly and "as advertised", don't - but that just seems to be the "reality" of it.
Yes, please complain to tech support if you wish. Probably won't amount to much but it won't hurt either.
r.