Not sure where to post this - pretty sure my problem isn't algae or mineral staining (I've performed both chlorine puck and vitamin C tests with negative results).
I've got brownish stain covering all submerged surfaces of the pool (wall & floor). The puck & vitamin C tests made no impact whatsoever on the 'stains'. 'Normal' brushing with a pool brush on extendable pole makes no impression on the discoloration. The only way I can clean it is with a very stiff bristled hand brush, and quite a bit of 'elbow grease'.
Below is a sample of an area I've cleaned in the swim out (top left corner of pic) :-
![20190101_152439[1].jpg 20190101_152439[1].jpg](https://www.troublefreepool.com/data/attachments/72/72656-e1228b9933521051fae62d2c073f61e9.jpg)
The pool is maybe 18mths old - this issue started occuring maybe 6 months after it was filled, and seems to be getting gradually worse.
The pool builder (who it turns out was a bit of a 'cowboy' - and we no longer have dealings with) , suggested we would need to continually ( a few times a year) scrub the water line as the white finish we chose would show a dirt line at water level, but we didn't anticipate having to scrub the entire pool surface!!
When the discolored areas are scrubbed, a noticeable brownish 'cloud' rises from it.
Any ideas on why this is occuring, and how best to treat it, short of donning the scuba tanks and having to manually scrub the entire pool?
I've got brownish stain covering all submerged surfaces of the pool (wall & floor). The puck & vitamin C tests made no impact whatsoever on the 'stains'. 'Normal' brushing with a pool brush on extendable pole makes no impression on the discoloration. The only way I can clean it is with a very stiff bristled hand brush, and quite a bit of 'elbow grease'.
Below is a sample of an area I've cleaned in the swim out (top left corner of pic) :-
![20190101_152439[1].jpg 20190101_152439[1].jpg](https://www.troublefreepool.com/data/attachments/72/72656-e1228b9933521051fae62d2c073f61e9.jpg)
The pool is maybe 18mths old - this issue started occuring maybe 6 months after it was filled, and seems to be getting gradually worse.
The pool builder (who it turns out was a bit of a 'cowboy' - and we no longer have dealings with) , suggested we would need to continually ( a few times a year) scrub the water line as the white finish we chose would show a dirt line at water level, but we didn't anticipate having to scrub the entire pool surface!!
When the discolored areas are scrubbed, a noticeable brownish 'cloud' rises from it.
Any ideas on why this is occuring, and how best to treat it, short of donning the scuba tanks and having to manually scrub the entire pool?