PB Only Did a Partial Bond Coat - Is That Okay

slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
Thanks for all the feedback.

One questions that I would like to be proactive on is the plaster mix for TOMORROW's plaster job. It seems like most people on this forum that complain of a problem after installation always are asked if they closely monitored how much calcium chloride (or whatever) was added as a percentage of the mix. What should I ask / monitor about the install tomorrow so that I can ensure that I know how it was done in case a problem arises later? Thanks!
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
16,416
Northern NJ
What should I ask / monitor about the install tomorrow so that I can ensure that I know how it was done in case a problem arises later? Thanks!

Observe the mix of each batch of plaster. Have a bunch of plastic solo cups and put a sample of each batch of plaster in a cup. Date it and label it with your address and batch number. All that lets the plasters know you are monitoring their mixing process that affects the quality of the plaster. And if there is ever any problems and questions about the plaster being the source of the problems you can have the cups tested in a lab and prove it was not water chemistry after the plaster application causing the problem.
 
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slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
I just looked back through my invoice and do not see any language about warrantying the install. I asked if they had anything to provide me or if not I could provide some language for them. I received this response

"You will get manufacturers warranty sent to you right after final payment is processed. We are directed by the National Plaster Council guidelines not another web site"

Any thoughts? I would expect something like, "

"H&H Tile and Plaster guarantees the plaster installation for a period of 1 year to be free from installation defects. If during this period a defect is determined to be the result of installation, the pool will be re-plastered at at no cost to the homeowner"

Am I dreaming?
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
16,416
Northern NJ
Who is the manufacturer? The plaster materials?

Unfortunately it sounds like the installer warranties nothing. If you can prove there was a defect in the plaster materials then talk with the plaster company. Good luck.

@onBalance you have any comments about this?
 

slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
I really think someone on this forum (ideally a pool own'in TFP-nerd attorney) should draft a reasonable warranty document that people can request that their PB sign that provides some reasonable protection.
 

slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
Yes, I agree. But wouldn't you like to empower the people on this forum with a tool like that to weed out those PB that wont stand behind their work? I think it might start to force their hand.
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
16,416
Northern NJ
You weed out those PBs who wont stand behind their work by asking for their warranty in writing. Here is what I got for a recent replaster.

113252
 

slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
Thanks. I am really curious what percentage of failures that occur in 1-2 years of work are really pool water chemical related. This whole experience has me wanting to start a pool refinish business. What a poorly managed industry.

Thankfully I have the extra savings to spend with attorneys to make sure my job is warrantied ;)
 

onBalance

TFP Expert
LifeTime Supporter
In The Industry
Jul 25, 2011
1,004
Utah
 

BMK

Bronze Supporter
Mar 29, 2016
415
SW PA
I just looked back through my invoice and do not see any language about warrantying the install. I asked if they had anything to provide me....

"You will get manufacturers warranty sent to you right after final payment is processed. We are directed by the National Plaster Council guidelines not another web site"
He didnt even remotely answer your question.
 
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slickrock22

Well-known member
Mar 25, 2017
91
Austin, TX
Thanks. The real reason things went sideways is he subcontracted the stone wall and stone coping work and left me to supervise. That was a unfair, exhausting and a bad idea for all parties. The mason was a C player and I had to ride him to get a B+ job. Every time I asked for the owners to step in a do their job, they assured me that they were and that I just need to go to micro manage if I wanted it a certain way(which was ridiculous). All the guys that had H&H shirts on (most likely W2 employees) have done good work demoing and installing plaster. The also have a customer communication problem. With some clear expectation setting this could have been a great experience. I have had my own business for 21 years and I know that ounce of prevention with worth a pound of cure. In Austin, it has been booming for so long that unless you are naturally process driven you have been able to get away with sub-par communication and execution.