I am going to share, with permission, some things a member that is doing a build wishes they had done before picking a builder:
1. Search lawsuits by whatever means you need to. In our county we can search on a county website. Seeing 50+ lines of lawsuits would have prevented me from where I am sitting today.
2. Ask for reviews on all available social media. Apparently many people can have horrible experiences and stay quiet, until asked.
3. Ask an attorney to read the contract. While many homeowners do not sue, they may have consulted attorneys and that attorney may have good advice based on their knowledge. Ask the attorney to search for previous bankruptcy filings.
4. Ask for an end date in the contract, if they will not oblige, decide for your self if that is acceptable.
5. Go and look at any and all pools they have done and meet the homeowners. Don't stop at one or two. Pick them from their advertising books and Instagram and FaceBook photos even - don't just let them direct you to the good ones.
6. Be sure the milestone payments protect you and make sense. We did not have equipment installation in ours. Despite the amount of money that is invested in equipment, apparently it fell in the final payment of a small 5%. Understand what order work phases will be done in and that you get your questions answered if something doesn't make sense.
7. Make sure the contract is very very specific. No detail is really too small when you get to where we are sitting with ours.
8. Call the licensing board and request copies of any complaints or actions against the contractor - whether deemed to be founded or not. Our board is very quick to dismiss any complaint as a "civil matter".
9. Search all review sites separately for reviews, yelp, google, facebook, etc. Take them for what they do or don't say. In my experience a 5 star review with no comments is likely an employee, friend or fake.
10. Ask how many pools they have in process at any one time. Ask how many contracts they are under for your time frame? Ask how long they have averaged for similar pools? Ask how they allocate work from project to project (do they stay on yours until it is complete?). What is their plan if they get behind? Do they work weekends if behind from weather?
11. Get their insurance certificates. Look at the expiration date - is it in your build window? Will it cover your project if they stop working on it?
12. How long have their employees and subs been with them? Are the subs all licensed or do they work under the contractor's license? Are the employees background checked?
They have some very good points.
Kim
