Hi, All,
I have a relatively new heater that was installed last October as part of our new build. It has been working fine, but recently started inconsistently shutting off after a few minutes with an E05 error. Water flow seems fine, and if I look at the SFS temp on the console, it slowly rises to the 340--350 range when working, which seems normal from what I've read.
In the instances where it shuts off and throws an error, the SFS temp begins to rise to about 200 and then shows "40" for a minute or so before shutting down. Occasionally, it will show "40" then resume climbing as normal to the 340-350 range and will stay on in those instances. Has anyone experienced this or have any suggestions for next steps?
Separately, the heater is still under warranty. Is it standard practice to have to pay hourly rates to the pool builder to service a unit that is still under warranty and was installed less than a year ago as part of a new build? I was surprised that the service department said they were going to send me a quote for hourly rates (which I haven't seen yet). I was expecting (perhaps naively) that this would be covered as part of making sure the build was correct.
Thanks all!
I have a relatively new heater that was installed last October as part of our new build. It has been working fine, but recently started inconsistently shutting off after a few minutes with an E05 error. Water flow seems fine, and if I look at the SFS temp on the console, it slowly rises to the 340--350 range when working, which seems normal from what I've read.
In the instances where it shuts off and throws an error, the SFS temp begins to rise to about 200 and then shows "40" for a minute or so before shutting down. Occasionally, it will show "40" then resume climbing as normal to the 340-350 range and will stay on in those instances. Has anyone experienced this or have any suggestions for next steps?
Separately, the heater is still under warranty. Is it standard practice to have to pay hourly rates to the pool builder to service a unit that is still under warranty and was installed less than a year ago as part of a new build? I was surprised that the service department said they were going to send me a quote for hourly rates (which I haven't seen yet). I was expecting (perhaps naively) that this would be covered as part of making sure the build was correct.
Thanks all!