New pump won’t prime..

jly62

Member
May 27, 2024
12
Central Indiana
In opening this year, we discovered our 11 yr old Hayward 2 hp Super Pump was locked up. We replaced the motor only, as the pump housing and all were still solid. We did replace the o rings and gaskets though, including the pump basket ring. However, we can not get it to prime. We have done the laundry list of due diligence:
1 checked for cracks in housing
2 made sure all plugs and connections were tight
3 lubed all union o rings
4 used soap bubbles to test every joint on suction side for air leaks
5 used garden hose to spray water from the pump to each skimmer and drain to make sure there was no blockage or air lock
6 started pump with all valves closed, but immediately opening only 1 skimmer slightly to get the prime
7 tried #6 with the other skimmer line and drain line independently
8 started pump with all valves slightly open/completely open

Everything worked perfectly before closing last year, though we knew the motor was iffy. The only change we have made was that mid summer last year, we changed from a sand filter to a cartridge filter. But it worked great the whole rest of the summer. This year, we added a 3 way valve between the pump and the filter to be able to vacuum to waste, and for easier draining at closing. It is a brand new valve from our local pool store, we made sure it was working correctly before we installed it. There are no leaks in the new lines/joints where we installed it.
I am at a complete loss. I feel like it has to be something simple, is there anything we missed?

Pictures for reference.
 

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Did you replace the shaft seal when you replaced the motor?
Did you fill the pump with water before you tried to prime?
 
Welcome! :wave: Sounds like you covered most of the basic air leak areas. I'm assuming that includes those stainless steel bands around the black poly correct? Those can be tricky. I'm curious about #6 though. I might close a drain line since it's so deep and longer, but I would try and prime with at least a skimmer wide open. First fill the pump pot full of water, replace the lid, then crank it up. If the water gets sucked out and doesn't refill, repeat. Do that 3, 4, 5 times if necessary. It may take that many times to fill the suction line. Once you prime from one skimmer (the closest one), then slowly open the other suction sources.
 
Welcome! :wave: Sounds like you covered most of the basic air leak areas. I'm assuming that includes those stainless steel bands around the black poly correct? Those can be tricky. I'm curious about #6 though. I might close a drain line since it's so deep and longer, but I would try and prime with at least a skimmer wide open. First fill the pump pot full of water, replace the lid, then crank it up. If the water gets sucked out and doesn't refill, repeat. Do that 3, 4, 5 times if necessary. It may take that many times to fill the suction line. Once you prime from one skimmer (the closest one), then slowly open the other suction sources.
We had seen a YouTube video by a pool store owner that suggested the single line slightly open when it is a new pump, so since the motor was new, we tried that. But I also tried every combination of the 3 lines. I did fill the pump pot each time and have tried probably 25 times over the course of the last 2 days. The motor comes on strong and sucks most the water to the filter quickly. But once the water I filled with gets pulled from the suction lines, it stops coming, not even a trickle.
 
Let's take a flier.

Close the valve to the filter and open it to waste. Take the hose off the waste. See if you can get air coming out and if it will prime.
 
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Well, it may boil down to that shaft seal. Any time we change a motor we always replace the shaft seal. You may not see a leak from under the motor (yet), but it "might" be pulling air somehow. There's a bit of a debate on shaft seals effecting prime due to their location, but regardless the shaft seals should've been replaced. Before you tear it apart again, I would really look over everything closely for the 100th time. Tedious I know. Start at the pump (clear) lid (and drain plugs) and work your way backwards to ensure everything lubed and no cracked seals or O-rings. Really give the lid O-ring a lot of attention.
 
Then, with air out, you have a suction side leak somewhere.

Try shaving cream on every joint and handle, fill pump with water, and try again...you will see shaving cream get sucked in...

You can also try saran wrap/tape, but that is hard to do with unions.
 

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Well, it may boil down to that shaft seal. Any time we change a motor we always replace the shaft seal. You may not see a leak from under the motor (yet), but it "might" be pulling air somehow. There's a bit of a debate on shaft seals effecting prime due to their location, but regardless the shaft seals should've been replaced. Before you tear it apart again, I would really look over everything closely for the 100th time. Tedious I know. Start at the pump (clear) lid (and drain plugs) and work your way backwards to ensure everything lubed and no cracked seals or O-rings. Really give the lid O-ring a lot of attention.
It did boil down to the shaft seal Texas Splash! We took it back apart, when hubby pulled off that seal, it fell apart in his hands! So much for “it seemed solid”. Replaced with new, gave all gaskets another good coat of silicone lube, put it all back together. Filled the pump pot, turned on just one skimmer, hit the switch….. instant prime!
Thank you so much for all the help and suggestions everyone!
 
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