New E30 Explorer issue and confusing answers from Customer Service

[Engineer1]

First time it ran for 20 minutes , after procedure it ran for two hours, but Quick Start say's it should run for three hours. First Customer Service said it should run 3 hours , but second C.S. said 2 hour run was correct. Which is correct 2 or 3? I'm assuming 2 is correct. Am I correct?

At the end of 2 hour run power supply stays on. Both C.S. contacts say the power supply should auto shutdown and told me to send it back for repair. They even gave me a return authorization and shipping ticket. My three day old machine is headed back for repair. My concern is that I don't believe CS really knows this machine and I may have sent a perfectly good unit back for repair it does not need. Does the power supply auto shutdown?

CS did give me a procedure for reboot of the power supply which I followed, but there was no change.


M

 

[Engineer1]

I just got an e-mail from Maytronics that say's 2 hour operating cycle and Quick Start is wrong. They also said power supply should auto shutdown at end of 2 hour cycle. Every video I have watched shows manual shutdown before lifting bot out of pool. Very confusing.

 

[Oly]

My S200 runs a two hour cycle. If I want it to run longer I press the button again. When the bot stops the power button remains lit for several minutes eventually turning off, never really worried about it or timed the delay.

 

[Apsuhead]

Yes, S200 runs for 2 hours but the power supply stays illuminated for longer than that.

 

[jmastron]

I have an E30 and it's definitely a 2 hour cycle -- exactly. I have it on a WiFi plug starting at 8am. I happened to be watching the pool one day and heard the clunk of the SWCG starting (on another WiFi plug set for 10am), and the Dolphin just stopped climbing mid-wall and settled to the bottom.

I set my WiFi plug to be on for 3 hours; I think the power supply stays on for 2.5-3 hours each time also. On these units there are only 2 wires going from the power supply to the robot. I'm pretty sure there are no smarts or communication to it -- the robot starts and runs a 2 hour cycle each time it gets power. All of the timer/scheduling is simply the power supply turning on again at that next time.

And I'm not sure why the Maytronics documentation and support people give conflicting information!

 

[Engineer1]

Thanks for the reply and I tend to agree with you. There is no communication between the power supply and bot , and if the same power supply is used for machines the run three hours it can't turn off automatically at 2 hours. I wish I had left the power supply on longer to see if it would have eventually shutdown.
I think I sent a perfectly good machine in for repair and Customer Service does not know their product. Time will tell.